Flagship Supervisor - Merry Hill (Part-Time, 32 Hours)

Pandora A/S; Dudley; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading company is seeking a proactive Flagship Supervisor for their Merry Hill store. This part-time role involves overseeing sales operations, motivating the team, and ensuring exceptional customer service. The ideal candidate will have a passion for retail and proven experience in driving sales growth. Join a recognized employer and enjoy competitive pay, bonuses, and various employee benefits.

Benefits

Competitive hourly pay

Monthly bonus potential of 10-20%

Annual jewellery uniform allowance

Employee discount

Access to online benefits platform

Support for health and wellbeing

Parties, incentives, and gifts

Qualifications

• Proven experience in sales and profitability growth.
• Passion for delivering excellent customer service.
• Strong communication and coaching skills.

Responsibilities

• Motivate the team to surpass sales targets.
• Monitor store sales figures and handle customer complaints.
• Manage cashing up and till reconciliation.

Skills

Communication

Customer Service

Adaptability

Teamwork

Job description

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Flagship Supervisor - Merry Hill (Part-Time, 32 Hours)

City: Dudley

Country/Region: GB

Application Deadline: -

Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to meet targets, and providing world-class service, we would love to hear from you!

In the UK, we are proud to have recently been recognized in the Sunday Times ‘Best Places to Work 2023’, among only 11 in the ‘very large’ employers category.

The Role

The supervisor is our brand ambassador. You will oversee the busy sales floor, motivate the sales assistants to drive sales, excel in customer service, and support in creating memorable experiences for our customers.

Enjoying a fast-paced, sometimes high-pressure retail environment is essential. You will share product knowledge, run coaching sessions, and ensure store operations run smoothly. Supervisors will lead by example, setting personal KPIs and sales targets.

Responsibilities

1. Hold daily team briefs, share KPIs, and motivate the team to surpass them
2. Conduct store walks, understand the importance of visual merchandising and commerciality
3. Monitor store sales figures
4. Handle escalated customer complaints
5. Achieve and exceed individual and store sales targets through effective selling techniques
6. Build strong relationships with customers, providing exemplary service tailored to individual needs

Store Operations

1. Act as key holder, ensuring proper opening/closing procedures
2. Manage cashing up and till reconciliation
3. Assist with administrative duties, including recruitment and investigations
4. Support with product and POS deliveries
5. Operate the till system, handle transactions, returns, and escalations
6. Maintain security policies and procedures for safety

The Successful Candidate

The ideal candidate will be a passionate team player, confident in supporting their team to deliver an unforgettable Pandora experience. Experience with a leading brand or consumer product retail is preferred. We seek individuals who embody our core values of dreaming, daring, caring, and delivering.

Requirements

• Proven experience in sales and profitability growth
• Passion for delivering excellent customer service
• Strong communication and coaching skills
• Adaptability and flexibility
• Positive attitude and enthusiasm for Pandora

Why Work With Us?

Our people are key to our success. We offer a competitive rewards package, including:

• Competitive hourly pay
• Monthly bonus potential of 10-20%
• Annual jewellery uniform allowance
• Employee discount
• Access to online benefits platform
• Support for health, wellbeing, and legal advice
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge, apply now!

Pandora’s recruitment procedures are transparent and fair. We encourage applicants to refrain from including identity-related information such as photos, marital status, or age. Please inform us of any reasonable adjustments needed during the interview process.

About Pandora

Pandora is the world’s largest jewelry brand, designing and marketing accessible luxury jewelry made from high-quality materials. With over 6,800 points of sale in more than 100 countries, including 2,700 concept stores, Pandora is committed to sustainability, using recycled materials and aiming to halve greenhouse emissions by 2030. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and reported revenue of DKK 31.7 billion in 2024.