Flagship Supervisor - Merry Hill (Part-Time, 32 Hours)

Pandora A/S; Brierley Hill, Dudley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company is seeking a proactive Flagship Supervisor for their Merry Hill store. This part-time role involves overseeing sales operations, motivating a team, and ensuring excellent customer service. Ideal candidates will have retail experience and a passion for delivering exceptional service. The position offers competitive pay, bonuses, and various employee benefits.

Benefits

Competitive hourly pay

Monthly bonus of 10%, potential for 20%

Annual jewellery uniform allowance

Generous employee discount

Access to online benefits platform

Support for health and wellbeing

Parties, incentives, and gifts

Qualifications

• Proven experience in driving sales and profitability.
• Strong communication skills for coaching high-performing teams.

Responsibilities

• Hold daily team briefs and motivate the team.
• Monitor store sales figures and handle escalated customer complaints.
• Act as key holder and manage cashing up.

Skills

Sales

Customer Service

Communication

Team Leadership

Job description

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Flagship Supervisor - Merry Hill (Part-Time, 32 Hours)

City: Dudley

Country/Region: GB

Application Deadline: -

Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to exceed targets, and delivering world-class service, we'd love to hear from you!

In the UK, we are proud to have been recognized in the Sunday Times ‘Best Places to Work 2023’, as one of only 11 in the ‘very large’ employers category.

The Role

The supervisor is our brand ambassador, overseeing the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service, and supporting them in creating memorable experiences for our customers.

This role requires thriving in a fast-paced, sometimes high-pressure retail environment. Daily responsibilities include sharing product knowledge, running coaching sessions to unlock sales potential, and ensuring smooth store operations. Supervisors will lead by example, setting personal KPIs and sales targets.

Responsibilities

1. Hold daily team briefs, share store KPIs, and motivate the team to surpass these
2. Conduct store walks, understand the importance of visual merchandising and commerciality
3. Monitor store sales figures
4. Handle escalated customer complaints
5. Achieve and exceed individual and store sales targets through effective selling skills, focusing on up-selling, UPT, ATV, and productivity
6. Build strong relationships with customers by providing exemplary service and adapting approaches to individual needs

Store Operations

1. Act as key holder, ensuring proper opening/closure procedures
2. Manage cashing up and till reconciliation
3. Assist with administrative duties, including recruitment and disciplinary processes
4. Support product and POS deliveries, unloading and storing stock appropriately
5. Operate the till system, handle transactions, and escalate issues as needed
6. Maintain alertness on the shop floor, following security policies to ensure safety

The Successful Candidate

The ideal candidate will be a highly capable, passionate team player who can confidently support their team to deliver an unforgettable Pandora experience. Experience with a leading brand or consumer retailing is preferred. We look for individuals who embody our core values of dreaming, daring, caring, and delivering.

Requirements

• Proven experience in driving sales and profitability
• A passion for delivering excellent customer service
• Strong communication skills for coaching high-performing teams
• Adaptability and flexibility to changing needs
• Positive attitude and enthusiasm for Pandora products and values
• Well-presented with a passion for retail and desirable products

Why Work With Us?

Our people are key to our success. We offer a competitive rewards package, including:

• Competitive hourly pay
• Monthly bonus of 10%, with potential for 20%
• Annual jewellery uniform allowance
• Generous employee discount
• Access to online benefits platform with various discounts
• Support for health, wellbeing, and financial advice through ‘Retail Trust’
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge and have the relevant skills, apply now!

Pandora’s recruitment process is transparent and fair, ensuring equal opportunities. Please refrain from including identity-related details in your application. If you require reasonable adjustments during interviews, inform us as soon as possible.

About Pandora

Pandora is the world's largest jewellery brand, known for accessible luxury jewellery crafted from high-quality materials. Our pieces inspire self-expression and storytelling. We operate in over 100 countries with 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, using only recycled silver and gold. We are committed to sustainability, aiming to halve greenhouse gas emissions by 2030. Pandora is listed on Nasdaq Copenhagen, with revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.