Flagship Store Manager - Manchester, Trafford Center (Full-time)

PANDORA; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive flagship store manager to lead retail operations and inspire a high-performing team. This role involves driving sales and profitability while delivering exceptional customer service. You will manage a dedicated team, ensuring they excel in their roles and create memorable experiences for customers. With a competitive salary and generous bonuses, this opportunity offers a chance to thrive in a dynamic retail environment. If you are passionate about retail and have a proven track record, this could be the perfect next step in your career.

Benefits

Generous employee discount

Monthly bonus based on sales targets

Annual jewellery uniform allowance

Access to discounts on retail and entertainment

Support for health and wellbeing

Parties and incentives throughout the year

Qualifications

• Proven experience in driving sales and profitability in retail.
• Strong communication skills to coach and lead a team.

Responsibilities

• Support and motivate the in-store team to achieve KPIs.
• Maintain a strong retail floor presence and educate the team.

Skills

Sales Management

Customer Service

Team Leadership

Data Analysis

Communication Skills

Adaptability

Job description

Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a pro-active, results-driven flagship store manager to join our team. If you thrive on leading retail operations, inspiring a high-performing team to exceed targets, and providing world-class service, we would love to hear from you!

In the UK, we are proud to have been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.

The role

The store manager is our brand ambassador, responsible for the store's overall commercial success. You will manage the assistant manager and a team of supervisors and sales assistants, supporting them in creating memorable experiences for our customers.

What to expect from the role

1. Support and motivate the in-store team daily to achieve and surpass KPIs, setting an example in exemplary Pandora customer service.
2. Maintain a strong retail floor presence, educate and influence the store, and ensure back-of-house activities support successful commercial execution.
3. Thoroughly train in our handcrafted luxury products to become a Pandora product expert. Support from the regional sales manager will help you nurture and develop your team’s potential and support their succession.

The successful candidate

Our store managers are brand ambassadors. The ideal candidate will be a capable leader and passionate team player, confidently supporting their team to deliver an unforgettable Pandora in-store experience.

Experience with a leading brand or desirable consumer product retailing is preferred. If you are a senior supervisor or current assistant manager seeking your next challenge, this could be the opportunity for you. We value individuals who embody our core values: dreaming, daring, caring, and delivering.

Ideal candidate qualities include:

• Proven experience in driving sales and profitability, preferably in a flagship environment.
• A passion for delivering exemplary customer service.
• Understanding Pandora's local and global strategies and translating these into store, regional, and division KPIs.
• Experience using data to identify trends, issues, and root causes, and taking action accordingly.
• Strong communication skills to coach a high-performing team.
• Adaptability and flexibility to changing business needs.
• A positive, enthusiastic attitude aligned with Pandora’s values.
• A well-presented appearance and a passion for retail and desirable products.

Why work with us?

Our people are key to our success. We offer a competitive rewards package, including:

• A highly competitive salary
• Monthly bonus of 10% upon achieving sales targets (potentially 20% for stretch targets)
• An annual jewellery uniform allowance to express your style
• Generous employee discount
• Access to discounts on retail, hospitality, and entertainment via our online platform
• Support for health, wellbeing, financial advice, and legal aid through 'Retail Trust'
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge and have the relevant skills, apply now!

Pandora’s recruitment procedures are transparent and fair, ensuring equal opportunities for all applicants. We encourage candidates to refrain from including identity-related information such as photos, marital status, or age. If you require reasonable adjustments during the interview process, please inform us as early as possible.

About Pandora

Pandora is the world’s largest jewellery brand, specializing in accessible luxury jewellery crafted from high-quality materials. Our pieces inspire self-expression and storytelling, sold in over 100 countries through more than 6,800 points of sale, including 2,700+ concept stores.

Headquartered in Copenhagen, Pandora employs 37,000 people worldwide and is committed to sustainability, aiming to halve greenhouse gas emissions across its value chain by 2030. Listed on Nasdaq Copenhagen, Pandora generated DKK 31.7 billion (EUR 4.2 billion) in revenue in 2024.