Flagship Store Manager (37.5 hours) Retail · Kings Cross, London

Space NK Limited; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the beauty sector is seeking a Flagship Manager to lead their flagship store in London. This role is pivotal in maximizing sales and profitability while fostering a high-performing team. You'll ensure a customer-first approach, maintain a visually inspiring environment, and drive commercial success through effective leadership and innovation. If you have a passion for beauty and a knack for leadership, this is your chance to shine in a vibrant and inclusive workplace that values diversity and personal growth.

Qualifications

• Strong leadership and coaching skills to deliver a ‘customer first’ experience.
• Ability to analyze reports and identify business opportunities.
• Excellent communication, organizational, and prioritization skills.

Responsibilities

• Maximize sales and profitability while developing high-performing teams.
• Deliver a ‘customer first’ experience exceeding customer expectations.
• Lead and motivate the team to achieve sales targets and maintain store standards.

Skills

Leadership Skills

Customer Service

Sales Analysis

Communication Skills

Organizational Skills

Coaching Skills

Adaptability

Job description

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative, and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence, and loyalty scheme, Space NK has built a flourishing community for discovering beauty. The customer is at the heart of everything we do, and we strive to offer everything they need to explore, experiment, and enjoy our brands.

Role Overview

Main Purpose of the Role: The Flagship Manager’s main responsibility is to maximize sales and profitability while developing and retaining high-performing teams. They must aim to deliver:

• A customer-first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• A focused and commercial business plan to deliver bottom-line profitability

Main Responsibilities

Customer First

• Deliver a ‘customer first’ experience exceeding customer expectations
• Coach teams to ensure a ‘customer first’ experience is delivered consistently
• Ensure consistent product training and knowledge to provide unbiased customer advice
• Lead the team to deliver a green mystery shop result KPI
• Exceed sales targets and deliver LFL growth along with ATV, AUS, and conversion
• Maximize O & P opportunities with an OMNI focus
• Exceed the company acquisition and participation targets for NDULGE
• Manage payroll spend within budget through effective scheduling and people planning
• Maintain stock file accuracy, adhering to all stock handling policies to minimize loss in line with stock loss targets

Communication

• Ensure team awareness of sales targets, ATV, AUS, and conversion on a daily, weekly, and monthly basis
• Communicate clearly and concisely with all internal and external partners to drive business opportunities

Commerciality

• Identify innovative opportunities to maximize business
• Analyze business reports to review store performance regularly
• Make confident decisions to drive commercial excellence, including sales, promotions, new launches, VM, and rate card standards
• Drive treatment room and chair bookings, maintaining standards
• Stay ahead of current trends, brand-specific social media, and customer profiles by keeping up to date with external influences

Team

• Recruit and retain diverse teams supporting a ‘customer first’ experience
• Create an inclusive, welcoming environment for employees
• Provide feedback and manage performance using company processes and the NHANCE platform
• Identify key in-house ambassadors and specialists to drive results
• Ensure operational efficiency and action-driven approaches
• Support management development, succession planning, and business growth

Leadership

• Lead, motivate, and inspire the team, being a role model
• Coach and develop team members to reach their potential
• Undertake duties as assigned by the Regional Manager
• Lead change and innovation to evolve the retail experience
• Challenge and inspire the team to elevate service, stock, and VM standards
• Coach management to oversee customer service and operations
• Maintain a visible floor presence
• Conduct regular floor walks, providing constructive feedback and goal setting
• Plan and execute projects with strong organizational skills
• Oversee store H&S, ensuring compliance to protect staff and customers

Store Operations

• Maintain store standards in line with company policies and health & safety regulations
• Understand and adhere to loss prevention practices

Qualities

• Strong leadership and coaching skills to deliver a ‘customer first’ experience
• Ability to analyze reports and identify business opportunities
• Build strong relationships with support departments
• Excellent communication, organizational, and prioritization skills
• Lead by example with honesty and integrity
• Adaptability to change and ability to delegate effectively

Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.

For more information about us, our benefits, and our commitments to Diversity, Inclusion, and Belonging, please visit our website.

Space NK is an equal opportunities employer.