Flagship Store Director - Luxury Homeware

PS Recruits Ltd; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury retail company in Chelsea is seeking a Flagship Store Director to provide exceptional client service while managing a premium retail environment. The ideal candidate will have strong luxury retail sales experience and the ability to create compelling client experiences through storytelling. This role focuses on driving revenue and building B2B partnerships, offering an excellent basic salary and commission potential.

Qualifications

• Must have strong premium luxury retail sales and management experience.
• Ability to create a first-class client experience through storytelling.
• Experience in building B2B partnerships is essential.

Responsibilities

• Provide exceptional client service and manage client needs.
• Lead the flagship store and conduct outreach to stimulate activity.
• Drive revenue towards monthly targets and develop business through partnerships.

Skills

Premium luxury retail sales

Storytelling

B2B partnerships

Consultative selling

Job description

Overview

Amazing opportunity in Luxury Sales & Management - working as a Flagship Store Director / Retail Sales Manager for a Luxury Decor Brand in Chelsea.

You must have strong premium LUXURY RETAIL sales & management experience (please only apply if you do) & the ability to create a first class client experience - ability to story tell & take the client on a journey is key in order to sell 'high ticket' luxury items.

You should also have the ability to build B2B partnerships & connections (interior designers etc.). The role is about driving revenue but is not a hard sell - storytelling & consultative selling is key.

Responsibilities

• Provide exceptional client & customer service and deliver an amazing client experience from start to finish; consultatively manage client needs and transfer passion for sales & the product to generate sales.
• Lead the flagship store, service clients who enter the space, and proactively conduct outreach to stimulate activity—using the client database, daily calls & emails, and developing relationships with private clients and B2B partners.
• Drive revenue toward monthly targets with the potential to earn commission.
• Develop business through partnerships and clienteling; leverage CRM tools and storytelling to grow the client base.
• Be flexible around weekend working due to the nature of retail.

Qualifications

• Strong premium luxury retail sales & management experience.
• Ability to create a first-class client experience and to storytelling-led client journeys for high-ticket items.
• Experience in building B2B partnerships (e.g., interior designers).
• Proactive, results-driven approach with aptitude for business development, CRM, and clientelling.

Benefits & Application

Excellent basic salary plus commission - earnings potential as stated in the advert. If shortlisted, you may request clarification on compensation.

APPLY NOW if you have strong relevant experience - amazing opportunity!

PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time.