Flagship Store Director (Luxury Furniture)

JR United Kingdom; Plymouth; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading luxury home décor brand seeks a Flagship Store Director for its Plymouth location. This role blends high-end retail with professional trade, focusing on delivering luxurious client experiences, managing a team, and optimizing sales strategies. Candidates should possess strong leadership and a refined aesthetic aligned with the brand.

Qualifications

• Experience in high-end retail required.
• Strong leadership and team management skills.
• Expertise in luxury client engagement and sales.

Responsibilities

• Deliver exceptional client experiences while driving sales.
• Oversee product presentation and showroom layout.
• Lead outreach to enhance omnichannel engagement.

Skills

Client Relationship Management

Sales Strategy

Luxury Retail Expertise

Team Leadership

Job description

Social network you want to login/join with:

Flagship Store Director (Luxury Furniture), Plymouth

Client:

Dweet

Location:

Plymouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

A Flagship Store Manager for a luxury home décor brand must expertly bridge high-end retail and professional trade, delivering exceptional client experiences while driving sales. This leader should embody the brand’s refined aesthetic, leading with strategic vision and operational excellence.

Responsibilities include:

• Providing a luxurious and immersive boutique experience aligned with the brand’s design philosophy.
• Greeting clients and curating memorable luxury experiences.
• Overseeing product presentation and showroom layout.
• Leading team outreach via channels like WhatsApp and live chat to enhance omnichannel engagement.
• Coordinating seasonal layouts and merchandise with VM and Retail Manager.
• Developing trade partnerships with interior designers, architects, and corporate clients.
• Hosting showroom presentations and product demos for trade professionals.
• Organizing store events and product launches for trade audiences.
• Tracking and growing trade sales through relationship building.

Clienteling & Relationship Building:

• Utilizing CRM tools for long-term client relationships.
• Leading outreach campaigns, events, and follow-ups to deepen engagement.
• Handling service issues discreetly to ensure satisfaction.

Aesthetic & Product Sensibility:

• Maintaining high visual merchandising standards.
• Advising clients with design expertise, blending storytelling with product knowledge.
• Collaborating on showroom layouts with VM and Retail Manager.

Team Leadership & Coaching:

• Leading, mentoring, and managing the team.
• Providing training on products and sales practices.
• Fostering team stability and growth.
• Managing staff schedules and resolving personnel issues.

Commercial Acumen:

• Monitoring sales performance and KPIs.
• Managing inventory and aligning with commercial strategy.
• Generating detailed sales and footfall reports.

Operational & Visual Excellence:

• Overseeing store operations, maintenance, and logistics.
• Maintaining showroom cleanliness and visual standards.
• Managing transfers between showroom, warehouse, and clients.

Event Management & Brand Representation:

• Planning and leading store events.
• Representing the brand at networking and cultural events.
• Engaging with venues, galleries, and design peers.
• Championing digital tools like live chat and remote consultations.
• Collaborating with PR, e-commerce, and social media teams.
• Supporting omnichannel sales strategies.
• Communicating with sophistication and confidentiality.
• Handling VIP clients and trade professionals with poise.
• Resolving conflicts professionally.