Flagship Store Director (Luxury Furniture)

JR United Kingdom; Cardiff; On-site; GBP 45,000 - 70,000; Full time

Job summary

A renowned luxury home décor brand seeks a Flagship Store Director to enhance high-end retail experiences in Cardiff. The ideal candidate will embody the brand’s aesthetic, providing exceptional client service while managing operational excellence. Responsibilities include team leadership, clienteling, and executing a strategic vision to drive sales and cultivate relationships within the trade.

Qualifications

• Experience in high-end retail or luxury environments is essential.
• Strong background in team leadership and client relationship management required.
• Aesthetic sensitivity to align with the brand's high standards.

Responsibilities

• Deliver exceptional client experiences and drive sales.
• Lead and mentor the store team while overseeing daily operations.
• Develop trade partnerships with designers and architects.

Skills

Leadership

Client Relationship Management

Visual Merchandising

Sales Strategy

Team Training

Event Management

Communication

Tools

CRM tools

Job description

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Flagship Store Director (Luxury Furniture), Cardiff

Client: Dweet

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

A Flagship Store Manager for a luxury home décor brand must expertly bridge high-end retail and professional trade, delivering exceptional client experiences while driving sales. This leader should embody the brand’s aesthetic and lead with strategic vision and operational excellence.

Responsibilities include:

• Deliver a refined retail experience aligned with brand aesthetics
• Greet clients and curate luxury experiences
• Oversee product presentation and showroom layout
• Lead team outreach via omnichannel communication
• Coordinate seasonal layouts and merchandise rotations
• Develop trade partnerships with interior designers and architects
• Host showroom presentations and events for trade professionals
• Track and grow trade sales, building long-term relationships

Clienteling & Relationship Building:

• Utilize CRM tools for client relationships
• Lead outreach campaigns and follow-ups
• Handle service issues discreetly

Aesthetic & Product Sensibility:

• Maintain high visual merchandising standards
• Advise clients with design expertise
• Collaborate on showroom layouts

Team Leadership & Coaching:

• Lead and mentor the team
• Provide training on products and sales
• Manage staff schedules and resolve personnel issues

Commercial Acumen:

• Monitor sales and KPIs
• Manage inventory and commercial strategy
• Generate sales reports

Operational & Visual Excellence:

• Oversee daily store operations
• Ensure showroom standards
• Manage transfers and logistics

Event Management & Brand Representation:

• Plan and lead store events
• Represent the brand at events and networking opportunities
• Engage with cultural and hospitality venues
• Integrate digital tools for sales and engagement
• Coordinate with PR and social media teams
• Support omnichannel sales strategies
• Handle VIP clients professionally