Flagship Store Director - London Oxford Street (40 hours)

Rituals; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Rituals is seeking a Store Director for their flagship Oxford Street location in London, overseeing a transformative shopping experience. The ideal candidate will have strong leadership skills, a focus on customer satisfaction, and a passion for the wellbeing industry, aiming to set new standards in retail leadership.

Qualifications

• Minimum 5 years of leadership experience in retail/hospitality.
• Strong financial acumen and data-led decision making.
• Experience in HR policies, procedures, and people management.

Responsibilities

• Responsible for daily management of store performance and operations.
• Develop monthly strategies to meet productivity goals.
• Oversee financial management and compliance with regulations.

Skills

Leadership

Decision Making

Communication

Customer Centric Approach

Problem Solving

Team Management

Education

Intermediate vocational education or equivalent

Job description

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Flagship Store Director - London Oxford Street (40 hours), London

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Client:

Rituals

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9825068b84fd

Job Views:

9

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

Job Description

Step into a leadership role where retail meets innovation. As Store Director of our groundbreaking Oxford Street West ‘Mind Oasis’ store, you will guide a transformative shopping experience—blending science-backed treatments with immersive design. Opening this October, this concept redefines the way customers engage with wellbeing and luxury. Your vision and leadership will ensure every visitor experiences a moment of pause, breath, and reconnection in their everyday lives

Your leadership will shape a high-performing team driven by passion and excellence. As Store Director, you will collaborate closely with your Area Manager to develop innovative business strategies, exceed KPIs, and drive a seamless customer experience. Your expertise in coaching, team development, and operational excellence will ensure Rituals’ newest flagship store becomes a benchmark in retail success

Purpose:

• Responsible for day-to-day management of the store performance, operations, team and customer experience

Key responsibilities include:

• Establishing daily objectives and developing monthly strategies to meet productivity goals
• Overseeing flawless store administration, financial management, and ensuring compliance with relevant regulations.
• Take charge of managing inventory, creating attractive product displays, and fostering a welcoming environment for every customer.
• Addressing unexpected challenges, swiftly resolve customer concerns, and encourage a collaborative team culture.
• Drive the long-term success of the store while setting a new standard in retail leadership

Business Impact:

Lead, coach and train the store team, and together drive the recurring commercial cycles, ensuring optimal preparation and implementation of the commercial calendars and excellent store operations

Qualifications

At Rituals, we seek leaders who bring passion, energy, and vision. More than managing a store, you’ll be inspiring a team, shaping a unique retail experience, and making an impact on the wellbeing industry. If you thrive on leading with heart, developing future talent, and driving success through collaboration, this is your moment to make a difference

Additionally, you have:

• Prior relevant experience as Store Director, Senior Store Manager or General Manager within retail, luxury or hospitality
• Experience in HR Policies, procedures, recruitment and all elements of people management (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others
• Decision making and problem-solving skills
• Strong leadership and team management capabilities
• Customer centric approach
• Understand Operational efficiency
• Knowledge and passion of the wellbeing or lifestyle/beauty industry
• Marketing, brand and community engagement
• Strong financial acumen with data led decision making
• Intermediate vocational education or equivalent
• At least 5 years of relevant leadership experience within retail or hospitality industry.