Flagship Brand Experience Lead

adidas AG; Greater London; In loco; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Adidas UK is recruiting for a Customer Experience role at the London Flagship to deliver an impactive, brand-oriented consumer journey. You will be the first point of contact, knowledgeable about products, features, and the future marketplace to drive engagement and KPIs.

The role involves providing ongoing training, supporting in-store activations, reducing loss through attentive service, and collaborating with the Flagship Team to sustain a positive retail culture and high customer

Competenze

• Minimum 1 year experience in sports/fashion retail with consumer focus.
• Experience managing a high-level retail image and in-store experience.

Mansioni

• Exhibit consumer service behaviours and brand attitude.
• Be a Brand Ambassador, promoting Adidas values.
• Foster loyalty through high-quality consumer interactions.
• Provide a great brand experience at the London Flagship to boost satisfaction and conversion.
• Support various touchpoints and in-store activations with cross-functional teams.
• Collaborate to deliver a unique Flagship experience and comply with training.

Conoscenze

Consumer service

Brand ambassador

Customer engagement

Communication skills

Team collaboration

Descrizione del lavoro

Adidas UK is recruiting for a Customer Experience role at the London Flagship to deliver an impactive, brand-oriented consumer journey. You will be the first point of contact, knowledgeable about products, features, and the future marketplace to drive engagement and KPIs.

The role involves providing ongoing training, supporting in-store activations, reducing loss through attentive service, and collaborating with the Flagship Team to sustain a positive retail culture and high customer