Flagship Boutique Director – Fine & High Jewellery

Luxuryrecruit; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global high-end Jewellery brand is seeking a Boutique Store Manager for a new flagship store opening this Summer in London. The successful candidate will lead the boutique's operations, ensure service excellence, and drive sales performance. A strong background in luxury retail management, with a knack for team development and customer relationship building, is essential for this role.

Qualifications

• At least 6 years of team management experience in retail.
• Experience in the Jewellery sector would be a plus.
• Strong sense of luxury service and aesthetics.

Responsibilities

• Achieves monthly Boutique turnover and KPI targets.
• Responsible for training and development of Sales Associates.
• Manages Boutique Stock and ensures adherence to operational procedures.

Skills

Leadership

Interpersonal skills

Analytical skills

Organizational skills

Customer service orientation

Job description

Salary: Competitive salary + bonus
Type:Permanent

Luxury Recruit is working together with a global high-end Jewellery brand to recruit a Boutique Store Manager for an amazing new flagship store opening in London, this Summer. We are looking to recruit proven retail manager with ambition, drive and passion for luxury retail. You will be working in a true luxury retail sales store and contribute to its success and growth with the right standards of service excellence.

Mission:

Reporting to the Europe Retail Director, the Boutique Manager will be responsible for the overall management of the Boutique, insuring sales performance, profitability, Brand recognition, team development, superior customer service and customer database building and development.
Position based in London (New Bond Street).

Responsibilities – the Boutique Manager:

• Achieves monthly Boutique turnover and KPI targets set by the Retail Director
• Sets monthly objectives for all Sales Associate and motivates the team on a daily basis
• Completes daily and monthly reporting to analyze business trends and needs
• Is responsible for the overall training and development of Sales Associates and reviews their performances (coaching, one to one)
• Holds briefings to insure consistent communication and information level
• Is responsible for developing the customer database, recruit new clients and build loyalty with repeaters
• Proposes local activation opportunities and develops external relationships to ensure maximal exposure, increase traffic and boost sales
• Manages Boutique Stock, reviews stock levels and communicates product needs
• Is responsible for the Boutique administration (cash flow, shipments, repairs, security)
• Insures team understanding and adherence to Maison policies and procedures
• Insures that all visual directives are respected and executed (cleanness, merchandising, team grooming)
• Represents the Brand inside and outside of the Boutique

Profile:

• At least 6 years of team management experience in retail, experience in the Jewellery sector would be a great plus
• Strong sense of luxury service and aesthetics
• Result and action oriented with strong entrepreneurial mindset
• Natural leader with good interpersonal competences and empathy
• Autonomous with good analytical and organizational skills

Upload your CV * Please upload .doc, .pdf, .docx or .odt files under 5 MB

I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy