Flagship Boutique Director

Richemont; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Flagship Boutique Director to lead their luxury boutique in London. This role demands a results-driven individual with a strong background in luxury retail management and a passion for delivering exceptional customer experiences. You will be responsible for driving sales, managing a top-tier team, and ensuring the boutique's operational excellence. If you thrive in a fast-paced environment and are eager to make a significant impact in the luxury sector, this is the perfect opportunity to advance your career in an innovative and supportive company.

Qualifications

• 7+ years in luxury retail management with direct reports.
• Strong interpersonal and people management skills.

Responsibilities

• Drive boutique performance and manage team effectively.
• Ensure compliance with retail guidelines and manage finances.

Skills

Luxury Retail Management

Interpersonal Skills

Client Management

Sales Strategy

Team Leadership

Job description

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

The main purpose of the Flagship Boutique Director is to drive continuous growth of the Maison’s boutique performance and key results. The Boutique Director is fully responsible for the management and performance of the boutique and is a key contributor in seeking new business opportunities. The Boutique Director is expected to act as an entrepreneur. She / he commits, dedicates and takes proactive and strategic actions towards their responsibilities and duties. Thanks to strong technical, interpersonal and managerial skills and an entrepreneurial mindset, the Boutique Director is accountable for meeting sales objectives, building long-lasting and loyal client relationships and assembling and leading a top-notch boutique team.

Key responsibilities:

SALES

• Exceed boutique budgets in accordance with brand retail strategy.
• Plan and implement monthly meetings and actions.
• Achieve Boutique KPIs defined by the management.
• Adhere to HQ commercial guidelines (Retail Manual). Be accountable for their implementation.
• Maximize profit by controlling & minimizing costs.
• Regularly analyze and question sales figures with management to further refine future sales projections and ensure maximum market satisfaction.

TEAM MANAGEMENT

• Lead the Boutique team by explicitly communicating objectives, responsibilities, results, brand standards and procedures. Assign tasks, track and communicate.
• Transfer and maintain the sense of belonging and pride in working at A. Lange & Söhne. Organize team activities and cultivate team spirit.
• Plan to assemble the top-notch team. Source potential candidates, recruit, on-board and train new staff as a part of “Lange family” from day 1.
• Ensure coaching of each boutique team member and collective objectives, via (but not limited to) team meetings, on the job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations.

STORE MANAGEMENT

• Responsible for maintaining a high level of display, visual merchandising, and Boutique conditions.
• Act as the “face” of the Boutique and as Brand Ambassador in and outside of Boutique. Build Brand and Boutique awareness and equity. Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.

STORE OPERATION MANAGEMENT

• Comply with Group and Brand (Retail Manual) procedures. Identify issues and propose different solutions so that boutique operations run flawlessly at all times.
• Actively ensure accuracy of monthly, quarterly and yearly stocktaking and quality control avoiding stock discrepancies at all times.
• Protect employees and customers by providing a safe and clean store environment.

FINANCIAL CONTROL & CASH REGISTRY

• Compliance with procedures and with legal, fiscal and customs regulations

REPORTING

• Ensure timely reporting of sales (daily, monthly) to Regional and Retail Director.
• Identify strengths and weaknesses in existing operation to define action plans for implementation.

CUSTOMER EXPERIENCE & CRM-RELATED ACTIVITIES

• Define boutique navigation scenario and mobilize Sales Associates on the sales floor. Direct and support the team to competently deliver Lange selling ceremony using appropriate brand verbiage, behavior and tools.
• Maintain on-going relationships with clients as a part of “Lange family”. Ensure special attention to existing and new VIP customers to maintain their loyalty.
• Identify opportunities and propose clienteling strategy using iCM. Obtain, input, update client information and track clienteling tasks of Sales Associates.
• Take part in client events, such as manufacture visits, with a clear strategy in place involving sales, CRM and prospecting objectives.
• Individually handle with care client complaints and immediately report to regional office any boutique, brand or product related issues.

REGIONAL AND INTERNATIONAL COOPERATION

• Develop agile communication and increase cooperation with other boutique managers in the same region.
• Participate in the Lange international retail community activities. Share insights, opportunities and best practices to increase the overall retail performance and nurture a supportive Lange retail culture.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• 7+ years of relevant work experience in luxury retail management and boutique operations with direct reports, Watches experience will be advantageous
• Strong interpersonal and people management skills
• Strong local network of clients and excellent in client management
• Results-driven
• Fluency in written and verbal English, other languages are beneficial

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the International HR Manager

3rd Stage – Interview with the Commercial Director - Europe, ME & Africa

4th Stage - Interview with the CCO

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW: