Flagship Assistant Manager (Fixed Term - 37.5 Hours)

SPACE NK; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beauty retailer in London seeks a Flagship Assistant Manager to support the Store Manager in maximizing sales and developing a high-performing team. The role demands strong leadership, excellent customer service skills, and the ability to drive commercial success while creating an inspiring store environment. Candidates must have a passion for beauty and the ability to lead by example. This full-time position requires working in compliance with company standards and health & safety regulations.

Qualifications

• Ability to deliver a 'customer first' experience.
• Ability to understand and analyse commercial reports.
• Strong prioritising and organisational skills.

Responsibilities

• Support the Store Manager to maximise sales and profitability.
• Deliver a 'customer first' experience exceeding customer expectations.
• Lead, motivate and inspire the team.

Skills

Customer First Approach

Strong Communication Skills

Leadership

Analytical Skills

Organisational Skills

Job description

If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands

Flagship Assistant Manager Role Overview (fixed term)

The Flagship Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

They must aim to deliver:

• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability

Main Responsibilities:

Customer First

• Delivers a 'customer first' experience exceeding customer expectations
• Coaches their team to ensure a 'customer first' experience is delivered consistently
• Ensures consistent product training and knowledge to provide unbiased customer advice
• Leads the team to deliver a green mystery shop result

KPI's

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• OMNI focus by maximizing O&P opportunities
• Exceeds the company acquisition target for N.dulge
• Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy - adheres to all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement

Communicates clearly and concisely with all internal and external business partners to drive business opportunities

Commerciality

Actively identifies innovative opportunities to maximise their business

Confidently analyses all available business reports to review weekly, monthly and yearly performance

Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards

Drive Treatment rooms/chairs bookings and maintain standards

Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influence's I.e., media and local community

Team

Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience

Creates an inclusive, welcoming and approachable environment for employees to thrive in

Confidently delivers feedback and manages performance in line with Company processes

Leadership

Leads, motivates and inspires the team - be a role model!

Coaches and develops their team and individuals to achieve their full potential

To undertake to any reasonable duties as expected by Store Manager and Regional Manager

Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experience

Store Operations

Ensures the store is maintained in line with Company maintenance and Health & Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property Manager

Understands and adheres to all Company loss prevention practices

Qualities:

• Ability to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.