Flagship Assistant Manager (37.5 Hours)

SPACE NK; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Flagship Assistant Manager to lead a dynamic team in a vibrant retail environment. This role emphasizes delivering exceptional customer experiences while driving sales and operational excellence. You will play a crucial part in creating an inspiring store atmosphere, coaching your team to exceed expectations, and ensuring adherence to company standards. If you thrive in a fast-paced setting and have a knack for motivating others, this opportunity is perfect for you. Join a company that values innovation and community, and help shape the future of beauty retail.

Qualifications

• Proven leadership ability to coach and motivate a retail team.
• Strong analytical skills to understand commercial reports.

Responsibilities

• Support Store Manager in maximizing sales and profitability.
• Deliver a 'customer first' experience and coach the team.

Skills

Customer Service

Team Leadership

Sales Analysis

Communication Skills

Organizational Skills

Problem Solving

Flexibility

Education

Experience in Retail Management

Job description

We are so excited to be opening a new store on Oxford Street!

If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Flagship Assistant Manager Role Overview

The Flagship Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

They must aim to deliver:

1. A customer first approach
2. A visually inspiring and inviting store environment
3. A fully compliant store, adhering to all company processes and policies
4. Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability

Main Responsibilities:

Customer First

1. Delivers a 'customer first' experience exceeding customer expectations
2. Coaches their team to ensure a 'customer first' experience is delivered consistently
3. Ensures consistent product training and knowledge to provide unbiased customer advice
4. Leads the team to deliver a green mystery shop result

KPI's

1. Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
2. OMNI focus by maximizing O&P opportunities
3. Exceeds the company acquisition target for N.dulge
4. Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning
5. Manages stock file accuracy - adheres to all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

1. Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
2. Communicates clearly and concisely with all internal and external business partners to drive business opportunities

Commerciality

1. Actively identifies innovative opportunities to maximise their business
2. Confidently analyses all available business reports to review weekly, monthly and yearly performance
3. Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
4. Drive Treatment rooms/chairs bookings and maintain standards
5. Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influences i.e., media and local community

Team

1. Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience
2. Creates an inclusive, welcoming and approachable environment for employees to thrive in
3. Confidently delivers feedback and manages performance in line with Company processes
4. Support recruitment and retention of diverse teams that supports our 'customer first' experience
5. Partners with Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform
6. Identifies key in-house ambassadors/specialists to drive results in specific areas
7. Ensuring team members are efficient on all operational tasks utilising best practice and driving action lead approach vs problem driven one
8. Support with development of the store team, succession planning and future growth of the business

Leadership

1. Leads, motivates and inspires the team - be a role model!
2. Coaches and develops their team and individuals to achieve their full potential
3. To undertake any reasonable duties as expected by Store Manager and Regional Manager
4. Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experience
5. Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
6. Coach and empower the store team to use their initiative and oversee all levels of customer service and operations
7. Exhibit floor presence by leading by example
8. Conduct a thorough floor walk on a regular basis providing constructive feedback and setting goals
9. Excellent organizational skills, consciously plan, organize, and execute projects by priority
10. Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents

Store Operations

1. Ensures the store is maintained in line with Company maintenance and Health & Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
2. Understands and adheres to all Company loss prevention practices

Qualities:

1. Ability to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate their team
2. Ability to understand and analyse commercial reports to drive business opportunities
3. Ability to identify key performance behaviours and competencies within the team
4. Ability to build strong working relationships with support office departments
5. Strong communication skills
6. Strong prioritising and organisational skills
7. Leads by example
8. Values honesty and integrity in working relationships
9. Ability to manage change
10. Flexibility to meet rapidly changing priorities and deadlines
11. Ability to delegate tasks and follow up effectively to ensure completion

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.