Fixed-Term Part-Time Care Navigator (18.5 Hours Per Week)

NHS; Maidstone; On-site; GBP 20,000 - 28,000; Part time

Job summary

A vibrant GP Practice in Maidstone is seeking a part-time Care Navigator to provide exceptional patient care. The role includes reception duties, handling patient inquiries, and administrative tasks. Ideal candidates are caring and communicative, and full training will be provided.

Qualifications

• Basic IT knowledge is essential.
• Experience in Primary Care is desirable but not essential.
• Ability to handle patient queries sensitively.

Responsibilities

• Greeting Patients at the Reception point and handling queries.
• Assisting the Clinical team with administrative duties.
• Booking appointments and triaging emergency requests.

Skills

IT Literacy

Education

GCSE Maths and English

Tools

Microsoft Office

Job description

Fixed-Term Part-Time Care Navigator (18.5 Hours Per Week)

We are recruiting a fixed-term part-time Care Navigator to cover Maternity Leave until Friday 2nd January 2026 at our vibrant and busy town centre GP Practice.

The hours of work will be as follows:

• Tuesday 14:00-18:00
• Friday 08:00-18:30

Total 18.5 hours

The successful candidate will work as part of our welcoming and experienced Administrative team at both our Reception and in our Admin room, where phone calls are handled.

This role is ideal for someone who enjoys helping people and working alongside others to provide outstanding patient care.

Full training will be given; please get in touch if you feel this job could be right for you.

Main duties of the job

The successful candidate will be committed to giving the best level of patient care possible and will uphold patient dignity and confidentiality at all times.

The Care navigator role is comprised of the following main duties:

• Assisting the wider Clinical team in ensuring that administrative duties and tasks are completed to a high standard
• Greeting Patients at our Reception point and dealing with queries and requests.
• Handling calls from patients and dealing with queries and requests.
• Ensuring that Reception duties are completed in a timely manner, including opening up and locking up.
• Ensuring that patient information is dealt with sensitively and accurately.
• Booking appointments.
• Triaging our Duty Doctor on the day emergency appointments and signposting where appropriate.

These examples are not exhaustive; further information will be provided upon receipt of application.

About us

We are a friendly and well-established GP Practice in the busy heart of Maidstone town centre.

Patient care is at the forefront of our core values and the role of the Care Navigator is reflective of someone who strives to help people and who has a pleasant and approachable manner which makes both teamwork and individual work achievable.

We are training Practice which means that we enjoy helping our staff build on existing skills and explore and develop new skills; there are so many possibilities!

If you are caring, compassionate and love to make a difference; get in touch on [e-mail]

We look forward to hearing from you!

Job responsibilities

The successful candidate will be committed to giving the best level of patient care possible and will uphold patient dignity and confidentiality at all times.

The Care navigator role is comprised of the following main duties:

• Assisting the wider Clinical team in ensuring that administrative duties and tasks are completed to a high standard
• Greeting Patients at our Reception point and dealing with queries and requests.
• Handling calls from patients and dealing with queries and requests.
• Ensuring that Reception duties are completed in a timely manner, including opening up and locking up.
• Ensuring that patient information is dealt with sensitively and accurately.
• Booking appointments.
• Triaging our Duty Doctor on the day emergency appointments and signposting where appropriate.

These examples are not exhaustive; further information will be provided upon receipt of application.

Person Specification

IT Literacy

• Basic working knowledge of IT is essential.
• This includes using emails and competency in Microsoft Office software.

Experience

• Experience of working in Primary Care is desirable but not essential as full training will be provided for the successful candidate.

Qualifications

• GCSE Maths and English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.