Fixed Term Fragrance & Beauty Sales Consultant - Covent Garden Boutique

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Fragrance & Beauty Sales Consultant to embody its values and enhance client experiences. This role involves demonstrating product knowledge, creating personalized experiences, and ensuring excellence in client service. You will be part of a collaborative community, contributing to sales performance and building lasting relationships. Join this luxury brand to grow professionally while enjoying a wealth of benefits designed for your wellbeing and success. If you have a service-oriented mindset and love beauty products, this opportunity is perfect for you.

Benefits

Private Medical Insurance

Pension

Life Assurance

Retail Discounts

Employee Assistance Programmes

Arts & Culture Ticket Discounts

CHANEL Product Discounts

Service Awards Programme

Qualifications

• Proven experience in a client-facing role with a focus on excellent client experience.
• Strong product knowledge in Fragrance & Beauty to connect with client needs.

Responsibilities

• Deliver excellent client service in line with CHANEL's standards.
• Build long-lasting client relationships to enhance loyalty and sales.

Skills

Client Service

Product Knowledge

Empathy

Problem Solving

Active Listening

Sales Techniques

Job description

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Client:

CHANEL

Location:

London, United Kingdom

EU work permit required:

Yes

Job Reference:

02c593fda11b

Job Views:

9

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Fixed Term Fragrance & Beauty Sales Consultant

Contract: Fixed Term until August 2025, 37.5 hours/week, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

As a Fragrance & Beauty Sales Consultant, you are the ultimate CHANEL ambassador and you will play a key role in our mission, embodying our values and DNA.

Leveraging your experience, CHANEL will enable you to:

1. Demonstrate your passion and knowledge in Fragrance, Makeup and Skincare
2. Create a unique and personalised experience for our clients which is authentic and tailored to their personal needs
3. Ensure excellence in client service in accordance with CHANEL’s rituals and standards
4. Build and develop long lasting relationships to recruit, retain and increase client loyalty
5. Contribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross-selling among all categories
6. Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
7. Be part of a collaborative and inclusive community to achieve individual and collective goals

What you will bring to the role:

1. Service oriented approach: you have a proven experience in a client facing role where delivering excellent client experience was paramount to delight the client
2. Confidence: you have the ability to apply product expertise to client’s needs in genuine and personalised way and to suggest alternative choices showing active listening skills
3. Fragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needs
4. Empathy and active listening: you understand and adapt the selling ceremony to the client’s needs
5. Passion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer, managers and team members.
6. Problem solving attitude: you can overcome obstacles, objections with positive attitude

You are energised by:

1. Achieving sustainable growth and performance based on targets and KPI’s
2. Nourishing a beauty culture, constantly following latest trends and being pro-active in self-learning
3. Working in a highly collaborative and fast-paced environment

What you would gain from this experience:

You will have the opportunity to work with one of the leader luxury brands with a wealth of heritage, and innovation to transcend time and generations through the ultimate CHANEL creations.

You will be immersed into a House of creation and luxury through attending inspirational conferences and training initiatives in our Training Academy, to elevate your expertise to educate and inspire our clients.

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

1. Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
2. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.
3. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
4. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
5. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

*Benefits are eligibility dependant and subject to change at any time.