Fixed Term Assistant Practice Manager

Integrated Care System; Highweek; On-site; GBP 15,000 - 25,000; Part time

Job summary

An Integrated Care System is seeking a part-time deputy practice manager for a fixed term of 18 months to 2 years. This role involves supporting the practice manager with operational efficiency and compliance with CQC regulations while fostering staff development and maintaining high-quality patient care. Ideal candidates should have healthcare management experience, excellent communication, and leadership skills, as well as a strong commitment to team collaboration.

Qualifications

• Experience of working in a healthcare setting.
• Experience of managing accounts and performance management.
• Excellent leadership abilities and strategic thinking.

Responsibilities

• Support the Practice Manager in daily operations and efficiency.
• Provide leadership and guidance to staff to ensure adherence to policies.
• Ensure compliance with CQC regulations and standards.

Skills

Excellent communication skills

Effective time management

Leadership skills

Problem solving skills

Strategic thinking

Education

A-level or higher with relevant experience

Job description

We are looking for amotivated, enthusiastic and experienced manager to join our supportive team fora fixed term of 18 months to 2 years as a part-time deputy practice manager.This role will help lead on achieving efficiencies in administrative processesand support our practice manager with the day to day running of the practice tohelp facilitate our succession planning to train and develop longstanding staffmembers into leadership and management roles for the future.

The role will support the Practice Manager in all aspects of practicefunctionality, motivating and managing staff, premises and health and safety management,optimising efficiency and overall performance, ensuring the practice achievesits long-term strategic objectives in a safe and effective workingenvironment, ensuring the practice complies with CQC regulations.

Main duties of the job

You will support the Practice Manager and management team

• In the day-to-day operations of the practice, ensuring staff achieve theirprimary responsibilities
• Providingleadership and guidance to all staff ensuring that they adhere to policy andprocedure at all times
• Review and improve systems to ensure compliance with CQC regulations and standards
• Review all income and expenditure statements, identifying any inaccuracies and rectifying such issues
• Ensure invoices are paid within the given time frame
• Assist with management of PAYE for all organisation staff
• Guiding staff and developing searches and audits on the clinical system
• Guiding the team to reach QOF targets (supported by the nursing and administrative leads
• Support with management of contracts and highlighting issues with services
• Implementingand embedding an effective practice staff development plan for all staff(clinical and administrative) whilst maintaining a robust training record
• Reviewing and improving effective systems for the resolution of disciplinary and grievance issues,maintaining an overview of staff welfare
• Review and support the management of the clinical system, ensuring IT security and IG complianceat all times and responding to and resolving all local IT issues
• Assist with the updatingand of the practice website and social media sites
• Ensureall staff are aware of the management of the premises, including health andsafety aspects and undertake risk assessments and mandatory training asrequired

About us

Weare based in modern premises, purpose built approximately 12 years ago, servinga growing list size of approximately 10,100 patients, covering the town andsemi-rural environ of Newton Abbot, and are rated Good by the CQC.

AlbanySurgery is a member of the Newton West Primary Care Network, a thriving PCNserving 35,000 patients. The three practices work collaboratively developing and improving services. Thiscollaborative approach is supported by a PCN support team, with a lead manager,social prescribers, pharmacy team and health and wellbeing coach working across the memberpractices.

Werecognise that the support, growth and training of all levels of our staff,both clinical and administrative, is an essential part of the current andfuture NHS. Education and learning are our core passions. We alsostrongly believe in supporting all team members to expand their knowledge andskills to fulfil their potential, which in turn benefits our population throughimproving the services and care we provide.

We are focussed onproviding high quality, empathic patient care that is sustainable for us all,as such our team is our priority, and we encourage a healthy work/homelifebalance and structure the week to ensure we meet together regularly. We love tolaugh and have an active social committee, who organise team wellbeing andsocial events throughout the year. We work closely with Devon LMC to push for abrighter fairer future for General Practice and our patients.

Job responsibilities

Please refer to the attached job description and person specification for further detailed information.

Person Specification

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of managing accounts
• Experience of maintaining financial information systems
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• NHS/Primary Care general practice experience
• Relevant health and safety experience

Skills

• Excellent communication skills (written, oral and presenting)
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Ability to implement and embed policy and procedure
• Ability to motivate and train staff
• Ability to recognise opportunities to enhance service delivery
• Excellent leadership skills
• Strategic thinker and negotiator
• Proven problem solving and analytical skills

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solution focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Full UK driving licence

Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.