Fixed Term Assistant Practice Manager

NHS; Highweek; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare facility in Newton Abbot seeks a part-time deputy practice manager. This role supports the practice manager in day-to-day operations, compliance with regulations, and team leadership. Candidates should have experience in healthcare settings and excellent communication skills. This position is part-time, flexible, and fixed-term for up to 2 years.

Benefits

Flexible working hours

Training and development opportunities

Team well-being events

Qualifications

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of managing accounts.
• Strong IT skills with generic software.

Responsibilities

• Support the Practice Manager in daily operations.
• Ensure compliance with CQC regulations.
• Review income and expenditure statements.
• Guide team to reach QOF targets.

Skills

Excellent communication skills

Strong IT skills

Ability to prioritise and delegate

Effective time management

Leadership skills

Education

Good standard of education

A-level or equivalent

Tools

EMIS/SystmOne/Vision

Job description

Job Summary

We are looking for a motivated, enthusiastic and experienced manager to join our supportive team for a fixed term of 18 months to 2 years as a part-time deputy practice manager. This role will help lead on achieving efficiencies in administrative processes and support our practice manager with the day to day running of the practice to help facilitate our succession planning to train and develop longstanding staff members into leadership and management roles for the future.

The role will support the Practice Manager in all aspects of practice functionality, motivating and managing staff, premises and health and safety management, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment, ensuring the practice complies with CQC regulations.

Main duties of the job

You will support the Practice Manager and management team

• In the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
• Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
• Review and improve systems to ensure compliance with CQC regulations and standards
• Review all income and expenditure statements, identifying any inaccuracies and rectifying such issues
• Ensure invoices are paid within the given time frame
• Assist with management of PAYE for all organisation staff
• Guiding staff and developing searches and audits on the clinical system
• Guiding the team to reach QOF targets (supported by the nursing and administrative leads
• Support with management of contracts and highlighting issues with services
• Implementing and embedding an effective practice staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
• Reviewing and improving effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
• Review and support the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
• Assist with the updating and of the practice website and social media sites
• Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
  
  

About Us

We are based in modern premises, purpose built approximately 12 years ago, serving a growing list size of approximately 10,100 patients, covering the town and semi-rural environ of Newton Abbot, and are rated Good by the CQC.

Albany Surgery is a member of the Newton West Primary Care Network, a thriving PCN serving 35,000 patients. The three practices work collaboratively developing and improving services. This collaborative approach is supported by a PCN support team, with a lead manager, social prescribers, pharmacy team and health and wellbeing coach working across the member practices.

We recognise that the support, growth and training of all levels of our staff, both clinical and administrative, is an essential part of the current and future NHS. Education and learning are our core passions. We also strongly believe in supporting all team members to expand their knowledge and skills to fulfil their potential, which in turn benefits our population through improving the services and care we provide.

We are focussed on providing high quality, empathic patient care that is sustainable for us all, as such our team is our priority, and we encourage a healthy work/homelife balance and structure the week to ensure we meet together regularly. We love to laugh and have an active social committee, who organise team wellbeing and social events throughout the year. We work closely with Devon LMC to push for a brighter fairer future for General Practice and our patients.

Details

Date posted

21 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

18 months

Working pattern

Part-time, Flexible working

Reference number

A0187-25-0002

Job locations

Scott Close

Newton Abbot

Devon

TQ12 1GJ

Job Description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information.

Job Description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of managing accounts
• Experience of maintaining financial information systems
  
  

Desirable

• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• NHS/Primary Care general practice experience
• Relevant health and safety experience
  
  

Skills

Essential

• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Ability to implement and embed policy and procedure
• Ability to motivate and train staff
  
  

Desirable

• Ability to recognise opportunities to enhance service delivery
• Excellent leadership skills
• Strategic thinker and negotiator
• EMIS/SystmOne/Vision user skills
• Proven problem solving and analytical skills
  
  

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solution focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
  
  

Desirable

• Full UK driving licence
  
  

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience
  
  

Desirable

• Leadership and/or management qualification
• AMSPAR qualification
  
  

Person Specification

Essential

• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience
  
  

Desirable

• Leadership and/or management qualification
• AMSPAR qualification
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Albany Surgery

Address

Scott Close

Newton Abbot

Devon

TQ12 1GJ

Employer's website

https://www.albanysurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Albany Surgery

Address

Scott Close

Newton Abbot

Devon

TQ12 1GJ

Employer's website

https://www.albanysurgery.co.uk (Opens in a new tab)

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