Fixed Term 8 hrs Customer Consultant

TN United Kingdom; Cheltenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the beauty sector is seeking passionate individuals to join their customer service team. In this role, you will provide insightful product advice and engage with customers to enhance their shopping experience. With a focus on ethical sourcing and community support, this position not only allows you to connect with customers but also offers extensive training and opportunities for career growth. Enjoy a supportive environment that values authenticity and inclusivity, along with fantastic perks like product discounts and volunteer time for causes you care about.

Benefits

50% discount on regular products

30% discount on gifts

Exclusive product freebies

Volunteer time for community support

Casual dress code

Qualifications

• Interest in connecting with customers to enhance engagement.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Offer advice and insights into products and philosophy.
• Support store management in driving sales through exceptional service.

Skills

Customer Engagement

Sales Support

Product Knowledge

Job description

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Client:

The Body Shop

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

1a6d67848a6b

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Your role in a nutshell

As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find products that suit their preferences and lifestyle.

More about the role

• Learn and understand our products — they're packed with natural ingredients, many sourced ethically through Community Trade programmes. We're not just selling skincare; we're helping communities build better lives.
• Learn our customers' needs and recommend from our range of 2,000 vegetarian/vegan products that will make them feel good.
• Support the store management team in driving sales and profit through delivering exceptional customer service.

What we look for

• Interest in connecting with customers to enhance engagement.
• Open availability for evening, weekend, and holiday shifts.

What we offer

• Comprehensive onboarding and training for your role and team.
• A 50% discount on regular products and 30% on gifts.
• Exclusive freebies when new products launch.
• Volunteer time to support causes you care about.
• Opportunities to connect with Community Partners and promote local activism.
• Casual dress code with our iconic Green Apron — wear what makes you feel good.
• Opportunities for career growth within the brand.
• Supportive environment encouraging authenticity, with access to Inclusion & Belonging Networks such as TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose