FIXED TERM 8 HOUR CUSTOMER CONSULTANT

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Consultant to enhance customer experiences in a vibrant retail environment. This role involves supporting the store management team to drive sales through exceptional service, engaging with customers to understand their needs, and providing expert advice on a diverse range of products. With a focus on ethical sourcing and community support, you will play a key role in promoting a brand that values sustainability and customer satisfaction. If you have a passion for beauty and retail, this is a fantastic opportunity to join a dynamic team.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Ability to communicate and listen effectively.

Responsibilities

• Support store management in driving sales through exceptional customer service.
• Engage with customers to recommend products that suit their needs.

Skills

Interpersonal Skills

Customer Service Experience

Effective Communication

Passion for Beauty

Job description

Social network you want to login/join with:

FIXED TERM 8 HOUR CUSTOMER CONSULTANT, London

Client:

The Body Shop

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

eba5d997ffff

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose