Fixed Operations Manager (Dams Ford Lincoln)

Go Auto; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Fixed Operations Manager who is passionate about cars and customer service. This role involves leading a dynamic team, ensuring exceptional service delivery, and optimizing service operations for efficiency and profitability. Join a vibrant workplace that values growth, teamwork, and making a positive impact in the community. With opportunities for professional development and a supportive environment, this position is perfect for those looking to advance their careers while enjoying a fulfilling work-life balance. Don't miss the chance to rev up your career with this exciting opportunity!

Benefits

Training and Development Programs

Employee Investment Program

Three Weeks of Vacation

Health and Dental Benefits

Promote-from-Within Culture

Positive Team Environment

Community Giving Initiatives

Qualifications

• Proven experience in team leadership and customer service in automotive settings.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Lead and inspire a team of service advisors and technicians for top-notch service.
• Ensure customer satisfaction and resolve concerns effectively.

Skills

Team Leadership

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Automotive Management Certification

Job description

Job Description

Fixed Operations Manager

Are you passionate about cars, customer service, and leading a team to success? If so, we have the perfect opportunity for you! We are seeking an exceptional Fixed Ops Manager to join our team and make a positive impact on our customers' experiences. At Go Auto, we believe in creating a dynamic and uplifting work environment, where enthusiasm and excellence thrive. So, rev up your career and buckle up for an exhilarating ride!

Responsibilities:

• Team Leadership: As the Service Manager, you will be the driving force behind our exceptional service department. Inspire and motivate a team of talented service advisors, technicians, and support staff to deliver top-notch service to our valued customers. Lead by example, fostering a culture of professionalism, teamwork, and continuous improvement.
• Customer Satisfaction: Our customers are at the heart of everything we do. Your mission will be to ensure their satisfaction by providing outstanding service and building strong, long-lasting relationships. With your exceptional communication skills and genuine desire to exceed expectations, you'll be the go-to person for resolving any customer concerns and turning them into raving fans.
• Service Operations: Take charge of service department operations, optimizing efficiency, productivity, and profitability. Coordinate and prioritize service appointments, ensure accurate work estimates, and manage the workflow to ensure timely completion of repairs and maintenance. With your eagle eye for detail, maintain high standards of quality control, ensuring every vehicle leaves our dealership in pristine condition.
• Training and Development: Nurture the growth and development of your team members through ongoing training and mentorship. Foster a learning culture that promotes individual success and encourages personal and professional advancement. Help team members stay up-to-date with the latest automotive technology and industry trends, keeping our dealership at the cutting edge.
• Relationship Building: Strengthen relationships with vendors and suppliers to ensure seamless operations and access to the best parts and services. Collaborate with other departments within the dealership to drive overall success, promoting a spirit of unity and cooperation.
• Core Values: A beacon of trustworthiness and a happy-to-help attitude, you thrive in a collaborative environment. Your teammates can always count on you to go the extra mile, ensuring a supportive and cohesive team dynamic.

Why Join Us?

• Learn and Grow - We're committed to your growth and development. We will ensure you receive all of the training you need as well as access to our library of courses in the Go Auto U.
• Employee Investment Program - Money back? Yes, please! Brace yourself for this irresistible offer. Our program guarantees a 10% return every year, up to a whopping 16%, based on Go Auto's profits.
• Vacation Vibes - We understand the importance of work-life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy THREE WEEKS OF VACATION! Reach five years, and you'll have four weeks. Hit ten years, and you'll be soaking up FIVE weeks of vacation time!
• Health and Dental - Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile!
• Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path. (FUN FACT: Our President started his career at Go Auto in Parts!)
• Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
• Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

Don't settle for just a job—join us at Go Auto and build a career you'll love. Shift into gear and apply today!