Fitness & Performance Manager

High Five Health Promotion; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Health Cash plan

Private Health Insurance

Pension Scheme

Retail discounts scheme

Annual leave (25 days + bank holidays)

Electric Car Scheme

Cycle to Work Scheme

Annual Pay Review

On site gym use

Targeted Learning and Development

Job summary

High Five Health Promotion in Central London is hiring a Fitness & Performance Manager to lead the gym team, drive personal training revenue, and maintain exceptional member service. You will oversee PT sessions, group classes and the studio environment, while guiding staff in a fast-paced, client-focused space.

The role emphasizes leadership, relationship-building with members, and a commitment to high standards of cleanliness and service on the gym floor and in studios.

Qualifications

• Must hold Level 2 Gym Instructor certification and Level 3 Personal Training qualification.
• Minimum two years’ experience on a gym floor and delivering PT sessions.
• Experience teaching gym floor and studio classes.
• Excellent communication and the ability to read a room.
• Strong planning, organisational skills and reporting ability.

Responsibilities

• Lead and manage the gym’s fitness team including trainers and instructors.
• Recruit, train and mentor fitness staff.
• Build strong member relationships and uphold high service standards.
• Deliver PT sessions and classes, aiming to hit revenue targets.
• Collaborate with the Studio Manager to grow group exercise and outreach.

Skills

Level 2 Gym Instructor

Level 3 Personal Training

Gym floor experience

Deliver PT sessions

Group classes

Communication

Planning & organisation

Reporting

Education

Level 2 Gym Instructor

Level 3 Personal Training

Job description

DUTIES AND RESPONSIBILITIES

Two brands. One team. ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed — we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.

FITNESS & PERFORMANCE MANAGER

Navigate the unknown as a ROVA Experience Specialist

Members show up mid-crisis, mid-comeback, mid-everything; you’re the one who meets them where they are and gets them moving forward.

Reporting into the Gym Manager, you’ll take ownership of the gym floor and the Personal Training proposition. That means leading a team of coaches and personal trainers, setting the standard for 5-star customer service, and building a training environment members genuinely want to walk into.

Westfield Health Group has spent over a century helping people live well. As Fitness & Performance Manager with ROVA, you carry that forward on the ground; one session, one member, one team at a time.

The gym floor is never controlled. Your team, and your members, deserve someone who can navigate it anyway.

THE ROLE

Location: Central London

Language Requirements: Fluent English

Salary: £30,000 per annum

Benefits:

• Health Cash plan
• Private Health Insurance
• Pension Scheme
• Retail discounts scheme
• Annual leave (25 days + bank holidays + Westfield Day)
• Electric Car Scheme
• Cycle to Work Scheme
• Annual Pay Review
• On site gym use
• Targeted Learning and Development opportunities

Contract Type: Full-time, permanent

WHAT YOU BRING

• Level 2 Gym Instructor and Level 3 Personal Training qualifications
• Minimum of two years’ experience working on a gym floor
• Experience delivering personal training sessions
• Experience teaching a variety of gym floor and studio-based classes
• A confident, adaptable communicator who can read a room and adjust
• Strong planning and organisation skills
• Comfortable pulling together clear reports when needed

Qualifications get you to the room. These are what keep you here.

DUTIES AND RESPONSIBILITIES

01 Team Leadership

• Lead and manage the gym’s fitness team, including personal trainers and instructors
• Recruit, train and mentor fitness staff

02 Member Experience

• Build strong relationships with members, fostering a supportive and positive gym environment
• Maintain high standards of customer service and cleanliness across the gym floor and studios

03 Personal Training & Classes

• Deliver PT sessions and classes yourself, leading from the front
• Achieve PT revenue targets

04 Group Exercise

• Work with the Studio Manager to hit class attendance targets and keep developing the group exercise proposition

05 Growth & Outreach

• Support outreach and awareness events that engage and attract new members

WHAT HAPPENS NEXT

• The Hiring Manager will review your application.
• You will have a formal two stage interview.
• Offer made.
• ID and HR Checks.

ROVA Health is a trading name of Westfield Health and Wellbeing Ltd and High Five Health Promotion B.V., part of the Westfield Health Group. ROVA Health is a registered trademark. Westfield Health is a trading name of Westfield Contributory Health Scheme Ltd and is registered in England & Wales company number 303523. Registered address: Westfield House, 60 Charter Row, Sheffield, S1 3FZ.