Fitness Manager

Fitness First Ltd; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

Benefits portal

Free gym membership

Career development

Job summary

Fitness First Ltd in London seeks an experienced Fitness Manager to lead the gym floor, manage freelance PTs and instructors, and drive the member experience with a high-energy, service-oriented approach.

You will own onboarding, schedule optimization, and signature products, deliver 15+ weekly classes, and act as Duty Manager to uphold safety and performance standards. The role offers a competitive bonus and development opportunities.

Qualifications

• Experience leading fitness teams and programs.
• Strong customer service focus and member engagement.
• Experience managing group exercise schedules.

Responsibilities

• Recruit, onboard, train, develop, and support Personal Trainers and Group Exercise instructors.
• Ensure fitness team visibility and high-quality member interactions on the gym floor.
• Own the onboarding journey and activate signature products for your club.
• Ensure 15+ signature classes weekly and personally deliver 5 classes per week.
• Maintain immaculate training spaces and uphold safety standards.
• Deliver duty management with consistent member experience and staff conduct.

Skills

Leadership

People management

Customer service

Communication

Job description

About The Role

If you are a passionate leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members!

About Us

At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are looking for a dynamic, qualified, and experienced Fitness Manager to lead our fitness experience and ensure every member has an exceptional journey with us.

Job Purpose

As a qualified Fitness Manager, you will lead the fitness experience within the club, directly managing all freelance personal trainers and group exercise instructors. You will coach the fitness experience team to provide an amazing experience for members, oversee member onboarding, optimize group exercise scheduling to satisfy member demand, and deliver a high-energy club vibe with meaningful interactions for every member, every time. Additionally, as a Duty Manager, you will be responsible for operational standards, health & safety, and the commercial performance of the club in the absence of the General Manager and other Heads of Departments.

Key Responsibilities

• Team Recruitment and Development:
  • Recruit, onboard, train, develop, and support Personal Trainers and Group Exercise instructors.
  • Deliver structured 1:1 weekly development reviews with all hybrid Personal Trainers.
  • Educate the team on all products within the FFX App.
• Fitness Floor Visibility and Interaction:
  • Ensure the fitness team is visible on the gym floor, delivering high-quality interactions to increase member usage.
• Member Onboarding and Journey:
  • Own the new member journey by ensuring great availability for onboarding sessions.
  • Lead the activation and execution of signature products specific to your club.
  • Be an ambassador for Fitness First classes and signature products.
• Group Exercise Management:
  • Ensure a minimum of 15 signature classes are delivered per week by you and your team, and personally deliver a minimum of 5 group exercise classes per week.
  • Recruit and retain the finest group exercise freelancers to deliver best-in-class licensed and freestyle group exercise classes.
  • Communicate acquisition and interaction opportunities with your wider fitness team.
• Operational Excellence:
  • Ensure immaculate training spaces with clean, safe, sharp, and functional gym and studio areas.
  • Be a role model for all club staff, leading by example in operational excellence.
  • Keep your team updated with the latest trends and developments in the fitness industry, company product knowledge, and initiatives.
• Duty Management:
  • Ensure a great welcome and experience for every member at every opportunity.
  • Provide an excellent joiner experience and tour every time to every guest.
  • Steer members to GX classes and book 1-1 sessions.
  • Maintain high standards of cleanliness, hygiene, staff dress, and name badges in the club.
  • Lead on the safety of the club, ensuring compliance with all regulations.
  • Ensure all staff are clear on their responsibilities and tasks per shift.
  • Deliver duty management with 100% consistency, including member area proficiency and staff conduct.

What’s in it for you

• Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
• Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
• Health and Wellness: Complimentary gym membership for you and discount for family member.
• Professional Development: Opportunities for ongoing professional development and career advancement.