Fitness Concierge

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exceptional opportunity awaits as a Fitness Concierge at a luxury destination in London. This role involves welcoming guests, assisting them with fitness needs, and delivering personalized attention to enhance their wellness experience. Join a dynamic team where your passion for fitness and commitment to excellent service will shine. With responsibilities ranging from leading exercise classes to managing bookings, you'll play a vital role in ensuring guests enjoy a seamless experience. Embrace the chance to grow in an inspiring environment that values creativity, kindness, and positivity.

Benefits

31 days holiday including bank holidays

Staff meals during shifts

Free uniform dry cleaning

Employer pension contribution of 6%

Enhanced sick pay and family leave

Life insurance of 2x salary

Employee assistance program

Season ticket loans

Discounted rates at Raffles

Opportunities across the Accor brand portfolio

Qualifications

• Passion for wellness and experience in luxury health clubs/spas.
• Proven ability to perform under pressure with high service standards.

Responsibilities

• Assist guests on the gym floor, demonstrating exercise techniques.
• Design and deliver group exercise classes suitable for various fitness levels.
• Manage bookings for one-to-ones, classes, and treatments.

Skills

Fitness Instruction

Customer Service

Time Management

Communication Skills

Multi-tasking

Education

Level 2 Fitness Instructor qualification

Job description

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Raffles London at The OWO, located on London’s Whitehall, combines the allure and heritage of Raffles with one of the world’s most historic addresses, a name synonymous with luxury, glamour, and extraordinary adventure.

This Grade II* listed Edwardian building has been transformed into a luxury destination featuring 120 rooms and suites, along with 85 branded residences. The OWO offers nine restaurants and three bars, including one by signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness provide the latest in wellbeing, and a grand ballroom, The Whitehall, with a capacity of 600, is ideal for events and special occasions.

Within these storied walls, once home to legendary statesmen and women, guests are invited to discover new emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. This Grade II* listed Edwardian building has been transformed into a luxury destination with 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a Guerlain spa, Pillar Wellness, and a grand ballroom.

Guests are invited to discover new and inspiring emotions within these historic walls, where legendary figures once shaped the modern world.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

An exceptional opportunity presents itself for a Fitness Concierge to join the Spa & Wellness Department at Raffles London at the OWO.

Reporting to the Fitness Manager, you will be responsible for welcoming all guests within the spa and wellness department at Raffles London OWO.

The Fitness Concierge greets and checks in all spa guests and members, supports in booking one-to-ones, classes, and spa treatments, assists guests on the gym floor, and delivers small group exercise classes. Providing personalized attention, anticipating guest needs, and escorting guests within the spa are key responsibilities. Effective communication and engagement are essential for success. The role involves close collaboration with other hotel departments to ensure a seamless guest experience.

Your specific responsibilities include:

1. Assist guests on the gym floor, demonstrating exercise techniques and proper use of equipment, and offering modifications as needed.
2. Design and deliver group exercise classes suitable for various fitness levels and goals.
3. Host guests and members, greeting them professionally, escorting them to facilities, and supporting other staff when needed.
4. Manage bookings for one-to-ones, classes, and treatments, ensuring smooth operations.
5. Encourage rebooking and correct bookings with care and urgency.
6. Handle transactions accurately and maintain daily financial records.
7. Be knowledgeable about all fitness, wellbeing services, and spa treatments.
8. Respond to guest and member concerns, comments, or complaints discreetly and promptly.
9. Maintain ambiance levels and ensure FOH areas are clean and organized.
10. Maintain confidentiality and report security concerns appropriately.

Who are we looking for?

• Level 2 Fitness Instructor qualification.
• Passion for wellness and experience in luxury health clubs/spas.
• Enthusiasm and commitment to delivering excellent service.
• Proven ability to perform under pressure with high service standards.
• Exceptional communication and customer service skills.
• Strong time management and multi-tasking abilities, maintaining a professional appearance.
• Willingness to contribute to a 24-hour operational schedule when required.

Additional Information

Why join our team?

Benefits include:

• 31 days holiday including bank holidays, increasing to 35 days with service.
• Staff meals during shifts.
• Free uniform dry cleaning.
• Employer pension contribution of 6%.
• Enhanced sick pay, maternity, paternity, and adoption pay.
• Life insurance of 2x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Gifting for special occasions, paid days off for personal reasons, and development programs.
• Fun events like quizzes, runs, and parties.
• Discounted rates at Raffles and worldwide through employee benefit card.
• Opportunities across the extensive Accor brand portfolio.

What are the Raffles Values?

Be You: Show creativity, enthusiasm, and personality.

Be Kind: Demonstrate humility and generosity through emotional connections.

Be Happy: Uplift colleagues and guests with positivity.

Be Confident: Share knowledge and skills openly to achieve excellence.

Have Your Purpose: Care and responsibility to make a tangible impact on the business.