Fitness Coach - FTC

Ballymore Group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in leisure services is looking for a Fitness Coach on a 12-month fixed-term contract. Based at Embassy Gardens in Vauxhall, the ideal candidate will enhance customer experience, deliver exercise classes, and ensure high operational standards in the facility. This role requires a Personal Trainer Level 3 qualification and strong customer service skills to promote a welcoming atmosphere for residents and guests.

Qualifications

• Recognised fitness qualification required.
• Experience in a leisure facility preferred.
• Strong customer service skills are essential.

Responsibilities

• Support Health Club Manager with operations.
• Teach fitness classes and provide personal training.
• Ensure a clean and safe environment for guests.

Skills

Customer Care

Teamwork

Communication

Education

Personal Trainer Level 3 or above

Job description

Role: Fitness Coach - Fixed Term Contract - 12 Months

Location of work: Embassy Gardens, Vauxhall

Hours of work: 40 per week, 5 Shifts across Monday to Sunday.

Duties & Responsibilities

• To support the Health Club Manager with all operational aspects of the leisure facility.

• To contribute to the development of the department by promoting the leisure services to members and tracking their progress.

• To consistently deliver a best in class level of customer care to all residents and guests.

• To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards.

• To teach one class per shift as a minimum. Where necessary, more than one class may be required during a shift.

• Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.

• Proactively ensure the smooth and professional running of the leisure facility.

• Teach exercise classes to residents/guests of the leisure facility.

• When required train residents/guests in personal training.

• Answer all residents and guests questions, concerns and complaints professionally, effectively and in a timely manner, where necessary refer on to the appropriate person.

• Be fully familiar with the services offered by the leisure facility/resort and serve as a customer service liaison between residents/guests and management.

• Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner.

• Communicate regularly with the HCM and offer suggestions regarding improvements to the operation of the leisure facilities.

• Smile; be friendly, helpful, and courteous to all residents and guests.

• Undertake all responsibility vested in the post-holder in relation to such legislation as the Health & Safety at Work act, Fire Cautions, COSHH, etc.

• Complete all procedural documentation in a timely basis (incident reports, maintenance requests, and shift changes etc.).

• Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.

• Monitor music levels and ensure the audible level of TV and sound systems are not disrupting member workouts by being too loud that they are audible over personal head phones.

• Anticipate residents/guests needs and volunteer information and guidance where necessary.

• Ensure you are visible at all times for assisting members and guests as much as possible and notify HCM/Shift Manager before taking a break.

• If your shift ends and there is no replacement you must remain in shift until appropriate cover has been identified and the HCM/Shift Manager has been notified.

• Check and initial the communications log on a consistent basis and communicate with the HCM on an as needed basis.

• Make sure all notice boards are maintained with up to date information and are aesthetically pleasing.

Skills, Experience & Qualifications

• Recognised fitness qualification Personal Trainer Level 3 or above.

Ballymore Operate as an equal opportunities employer.