Fitness Coach

Ballymore; London; On-site; GBP 28,000 - 39,000; Full time

Job summary

A leading company in leisure management seeks an enthusiastic individual to support their health and fitness facility. The role involves delivering exceptional customer service, conducting fitness classes, and maintaining operational standards. Candidates should possess a Level 3 Personal Trainer qualification and a strong client relationship focus to enhance the resident experience.

Qualifications

• Proven ability to build strong client relationships.
• Energetic, approachable, and charismatic personality.
• Team player with good interpersonal skills.

Responsibilities

• Support the Health Club Manager with operational aspects of the leisure facility.
• Teach at least one exercise class per shift.
• Ensure compliance with health & safety legislation.

Skills

Client relationship building

Interpersonal skills

Health & safety knowledge

Fitness class delivery

Constructive advice

Education

Recognized Level 3 Personal Trainer qualification

Job description

Location of work: Royal Wharf - Silvertown (E16 5BG).

Hours of work: 40 hours per week, 5 shifts across Monday to Sunday.

Responsibilities:

• Support the Health Club Manager with operational aspects of the leisure facility.
• Promote leisure services to members and monitor their progress.
• Deliver exceptional customer care to residents and guests.
• Greet and interact with residents/guests, maintain environment and equipment to high standards.
• Teach at least one exercise class per shift, with additional classes as needed.
• Provide professional service, ensuring safety, cleanliness, and enjoyment within the leisure facility.
• Train residents/guests in personal training when required.
• Respond professionally to questions, concerns, and complaints, referring to management when necessary.
• Familiarize with all services offered and act as a customer service liaison.
• Assist in resident/guest retention and growth through friendly interactions.
• Communicate regularly with the HCM and suggest operational improvements.
• Maintain a friendly, helpful, and courteous attitude at all times.
• Ensure compliance with health & safety legislation and complete procedural documentation promptly.
• Stock, clean, and organize fitness areas and equipment.
• Monitor sound levels to prevent disruption during workouts.
• Proactively assist residents/guests and notify management before taking breaks.
• Remain on shift until appropriate cover is arranged if your shift ends without replacement.
• Maintain communication logs and keep notice boards updated.
• Attend departmental and staff meetings.
• Recognize opportunities to promote additional services like PT, classes, or master classes.
• Pursue ongoing education and training.
• Complete assigned tasks from management.
• Request time off through the HCM.
• Represent the leisure facility professionally and maintain a neat appearance in uniform.
• Adhere to all company policies and procedures.
• Cover reception duties as required and assist with special events or other duties as assigned.
• Work across different resort leisure facilities if needed.
• Foster a positive, proactive team culture.

Skills, Experience & Qualifications:

• Proven ability to build strong client relationships.
• Energetic, approachable, and charismatic personality.
• Team player with good interpersonal skills.
• Ability to offer constructive advice.
• Good knowledge of health & safety regulations.
• Experience in face-to-face customer service.
• Experience in delivering fitness classes.
• Recognized Level 3 Personal Trainer qualification or higher.