Fitness Coach

JD Sports Fashion PLC; Castleford; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

JD Sports Fashion PLC, trading as JD Gyms, is seeking a welcoming Member Experience Champion to support inductions, group classes and daily club standards at our Castleford facility. You will engage with members on the gym floor, deliver engaging tours to prospective members, run inclusive group exercise sessions and help maintain high brand standards.

A Level 3 Personal Trainer qualification and a passion for fitness, wellbeing and helping people are essential, with flexible hours and

Qualifications

• Passion for fitness, health and helping people.
• Represent JD Gyms brand standards and values.
• Enthusiastic and open to learning.
• Adapt communication to meet diverse member needs.

Responsibilities

• Place member experience at the heart of every action.
• Deliver welcoming member tours aligned with JD Gyms standards.
• Lead engaging and inclusive group exercise classes.
• Deliver member inductions.
• Support prospective members with joining JD Gyms.

Skills

Fitness & wellbeing

Brand ambassador

Communication

Teamwork

Adaptability

Learning mindset

Member experience focus

Education

Level 3 Personal Trainer

Job description

Role overview:

As a member of the JD Gyms team, you will play an important role in creating a positive and welcoming experience for members during every visit. Through member engagement, gym inductions, group exercise classes and maintaining high club standards, you will help deliver an exceptional member experience.

Responsibilities:

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
• Deliver engaging and inclusive group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.
• Provide ad hoc support to members as required or observed
• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
• Monitor our service delivery through our performance and member feedback.
• Work safely and in accordance with company policies, procedures and relevant legislation at all times.
• Support energy efficiency, environmental initiatives and responsible waste management practices across the club.
• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills and Experience:

• Has a passion for fitness, health, wellbeing and helping people
• Representative of, and embodies, the JD Gyms brand standards and values
• Enthusiastic and open to learning
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Enjoys working collaboratively as part of a team and supporting colleagues, members and local communities.
• Level 3 (EQF Level 4) Personal Trainer qualified