Fitness Centre Sales Manager

Flow Sports Personnel Ltd; East Hampshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading leisure operator in the UK is seeking a Membership Manager to lead a team at their Alton site. You will focus on growing membership and ensuring excellent customer service. The ideal candidate has experience in membership management or sales, strong communication skills, and a commitment to motivating their team. This role offers the opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience in Membership management or Sales.
• Excellent communication skills.
• Proven track record in customer service.

Responsibilities

• Lead a team to maximize membership opportunities.
• Set and monitor KPIs with the team.
• Develop and maintain a high level of customer service.

Skills

Membership management

Sales leadership

Customer service excellence

Communication

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager, based at Alton. You will lead a busy team and take an active role in the growth of membership at their site.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximise on every opportunity.
• Work to set KPIs and targets and meet with the team regularly to monitor performance and ensure the team is supported in line with values.
• Manage the team with the philosophy that \'everyone\'s a member\' and focus on converting users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers\' needs.
• Ensure administration and systems are kept up to date and compliant.

Requirements / Qualifications

• Experience working within a Membership management, Sales manager, or consultant background.
• Excellent communication skills and ability to liaise with external and internal customers and staff.
• Ability to demonstrate excellent customer service skills at interview and in practice.
• Experience getting the best out of a team and motivating and driving a sales team to success.