FIT Consultant – German Speaking – £17k – £20k

Recruitment Avenue; Greater London; On-site; GBP 17,000 - 20,000; Full time

Job summary

An established industry player in travel is seeking a dynamic FIT Consultant fluent in German and English. This role involves managing individual bookings, ensuring client satisfaction, and coordinating with suppliers to secure the best accommodations in the UK and Ireland. The ideal candidate will possess a strong customer orientation and attention to detail, thriving in a fast-paced environment. Join a team dedicated to delivering exceptional travel experiences and play a key role in crafting memorable journeys for clients from German and French-speaking countries. If you have a passion for travel and customer service, this is the perfect opportunity for you.

Qualifications

• Experience in tourism with a focus on customer service and bookings.
• Fluency in German and English is essential for communication.

Responsibilities

• Oversee administration and operation of individual bookings.
• Communicate with clients and suppliers daily for booking needs.
• Manage allocations and update client extranets with necessary information.

Skills

Customer Orientation

Attention to Detail

Time Management

Fluency in German

Fluency in English

Destination Knowledge (UK and Ireland)

Education

Relevant education in Tourism

Internship Experience

Job description

Job Title – FIT Consultant – German Speaking

Department/Sector – Travel

Job Location – London – Harrow

Salary – £17k – £20k

Our client is one of the leading Inbound Tour Operators specialising in Great Britain and Ireland. Their clients are based throughout Europe with the majority in German and French speaking countries.

They are looking for an experience FIT Consultant to oversee the administration and operation of individual bookings.

In the role you will be inserting bookings, amendments and cancellations in the reservations system.

You will be responsible to find suitable accommodation in the UK and Ireland within budget for self-drive round tour bookings.

Responsibilities:

• Update clients’ extranets with rates, descriptions, close outs and re-openings
• Manage allocations to ensure best availability
• Assisting FIT Product with creating and calculating competitive offers for ad-hoc enquiries for city breaks and self-drive round tours to the UK and Ireland
• Taking part in the emergency mobile rota of the FIT department
• Communicate with clients and suppliers on a daily basis
• Booking additional services such as entrances and transfers for clients
• Create hotel descriptions, itineraries and travel information
• Preparing hotel and entrance vouchers for arriving clients
• Upload and insert contractual information and rates from hotels and attractions
• Dealing with close outs from suppliers

Key Skills/Experience Needed:

• Friendly and very customer orientated
• Highly accurate
• Able to work to tight deadlines
• Relevant education in Tourism (studies, apprenticeship) and first work experience (i.e. internship)
• Destination knowledge (UK and Ireland)
• Fluent in German and English, both written and spoken