First Team Player Care Lead

Burnley Football Club; Burnley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A professional football club in Burnley is seeking a First Team Player Care Lead to provide comprehensive support to players and staff. The ideal candidate should have at least 3 years of experience in a similar role and a flexible approach to work, including availability for weekends and evenings. Key responsibilities include offering 24/7 support and assisting players in their personal transitions. This role contributes significantly to enhancing the player experience.

Qualifications

• At least 3 years experience in a similar role within a professional football club.
• Flexible approach to work, able to work evenings and weekends.

Responsibilities

• Provide 24/7 support service to players and staff.
• Guide players through key transition stages in their football journey.
• Assist players in setting up aspects of their personal life.

Skills

Passion for football

Mentoring

Problem-solving

Flexible working hours

Job description

About Us

Burnley FC is an established professional football club with a rich history, located in the heart of the town and its community, we believe that Burnley is a special place - a home to extraordinary people like you. Come and be part of our story!

The Role

An exciting opportunity has become available for a First Team Player Care Lead to join us at Burnley Football Club. You’ll play a key role in supporting the Club’s ongoing development and helping us deliver a first-class experience for players, staff, and supporters.

About You

Are you passionate about football and looking for your next challenge in the game?

We are searching for our next First Team Player Care Lead to create a world class player care provision to the Men’s First Team and our Professional Development Phase squad.

The ideal candidate will have at least 3 years experience in a similar role within a professional football club.

You will also need to have a flexible approach to work and be able to work evenings and weekends.

Role Expectations

As the First Team Player Care Lead, you will be expected to:

• Be on call to provide a 24/7 support service to players and staff, proactively resolving issues and emergencies as and when they arise.
• Undertake structured one to one support and act as a mentor to guide players through key transition stages in their football journey.
• Support First Team and PDP players in setting up aspects of their personal life. This may include, but is not limited to, passports, NI number, language lessons, payment of bills.

How to Apply

Please apply via Burnley FC’s career page where you should complete our application form and submit a short cover letter/CV explaining how you meet the role criteria, along with your educational and employment history. Please also provide an explanation for any gaps.

Successful applicants will be subject to a social media check and an Enhanced Criminal Record Check (DBS) which will be paid for by the employer.

The full job description can be found on Burnley Football Club’s website: Burnley FC Careers

If you require an alternative format of our job description and person specification and/or our application form, please contact the HR department at [e-mail].

Please note, should an adequate number of applications be received prior to the closing date, Burnley FC reserve the right to remove a job advert.