First Response Water Damage Technician - Midlands/South

TN United Kingdom; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking digital insurance provider committed to becoming the best in the UK market. This role offers the opportunity to make a significant impact on customer experiences through effective claims management and restoration practices. You will work closely with clients to develop settlement plans and ensure their needs are met swiftly, all while being supported by a flexible working environment that values your contributions. With a strong focus on colleague wellbeing and development, you will thrive in a culture that encourages innovation and recognizes your efforts. If you're ready to be part of this exciting journey, we want to hear from you!

Benefits

Flexible Working

Competitive Bonus Scheme

Healthcare Cash Plan

Pension Contribution Match

Mental Wellbeing Programme

25 Days Annual Leave

Private Healthcare

Cycle to Work Scheme

Discounted Health Assessments

Social Events

Qualifications

• Extensive knowledge of flood damage management and health regulations.
• Experience in investigating and managing domestic property claims.

Responsibilities

• Deliver scope for building works and installation of drying programs.
• Collaborate with operational leads for optimal field surveying outcomes.

Skills

Flood/Escape Damage Management

Health and Safety Regulations

Customer Care Skills

BDMA or Equivalent Technical Qualification

Education

BDMA Qualification

Tools

Restoration Tools/Equipment

Job description

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Client:

Hastings Direct

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9407e394ea17

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Able to demonstrate and deliver a scope for building works, repairs and installation of a drying program in a safe manner – identifying and demonstrating best practices to rectify escape of water situations that arise in our customers properties.

Devising a settlement plan with the customer, settling the claim in the best way possible.

Working quickly with the customer to place them in alternative accommodation should this be needed, or arrange for temporary solutions to be put in place.

Responsibility for equipment provided by the company (including a vehicle) and you will be expected to travel to various locations throughout the week.

Escalating any high complexity work with suggested solutions to your Surveying Lead for review and call upon/work with other suppliers within the Hastings Home Claim supply chain to support the overall claims process and policyholder journey.

Collaborating with the operational lead to enhance your knowledge and skills to ensure optimal field surveying outcomes driving drying times and effective settlements for our customers.

Skills we would love you to have

• An extensive knowledge (and examples) of Flood/Escape Damage Management, best practice and principles, knowledge of health and safety regulations and other relevant legislation.
• Evidence, knowledge & experience of all damage perils and restoration scenarios, being able to demonstrate the usage of supplied tools/equipment.
• BDMA or equivalent technical qualification with the experience of investigating and managing domestic property claims, including excellent customer care skills when dealing with policyholders and damage in properties.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

• Salary – Attractive salary based on experience (pay reviews also completed each year).
• Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.
• Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
• Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
• Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• There’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.