First Response Technician

JR United Kingdom; Stonehouse; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading dairy producer in Scotland is seeking a First Response Technician for their Severnside Dairy. The role involves providing technical support, coaching team members, and improving operational efficiency. Candidates should have previous food manufacturing experience and strong problem-solving skills. The position offers a full-time contract with competitive benefits including a salary sacrifice pension scheme and life assurance.

Benefits

Salary sacrifice pension scheme

Life assurance at 2x your annual salary

Approximately 5 weeks holiday

Qualifications

• Previous food manufacturing experience is required.
• Technical skills to provide effective support.

Responsibilities

• Provide quick response and technical support.
• Coach front-line teams to solve problems.
• Work closely with Rapid Response Engineers.

Skills

High-level problem-solving capability

Coaching front-line team members

Understanding of PDCA techniques

Education

Technical acumen / qualification

Job description

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Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller, which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures, and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked No.7 in The Grocer's Top 100 list of Britain's Biggest Brands and is the 7th most chosen brand in the UK.

We are recruiting for First Response Technicians to join us at our Severnside Dairy

We are currently recruiting for a First Response Technician within the PLFM & Ingredients department at Muller Severnside to provide quick response and technical support to optimise value creation, working within Muller values and standards while striving to continuously improve.

Contract: Full Time / Perm

Shift Pattern: 4 on 4 off Days and Nights (7am-7pm/7pm-7am)

Location: Severnside

Responsibilities will include but not be limited to the following:

• High-level problem-solving capability and facilitation skills
• Recognition that value creation is level 1 - First line support; primary purpose is to support front-line teams
• Coaching front-line team members, enabling them to solve problems
• Using PDCA techniques to follow problems through to 100% fix in real-time
• Working closely as ONE TEAM with Rapid Response Engineers
• Visiting workstations to identify issues when called upon
• Maintenance excellence / Asset care
• Working on active OE projects continuously
• Looking for waste in all activities
• Seeking out improvement opportunities and converting them into OE projects
• Owning and delivering OE initiatives and being recognized for them
• Improving work processes proactively
• Collaborating with team members to enhance business performance
• Demonstrating OE contributions through PDP process
• Understanding how current performance impacts the bottom line
• Ensuring health and safety of self and others
• Providing on-the-job training to new colleagues

Requirements:

• Previous food manufacturing experience
• Technical acumen / qualification

In return, Muller offers a competitive salary package and a wide range of benefits, including:

• Salary sacrifice pension scheme
• Life assurance at 2x your annual salary
• Approximately 5 weeks holiday to spend with family and friends