First Response: Children’s Services Advisor

Golearnleicestershire; Glenfield; Vor Ort; GBP 28.000 - 29.000; Teilzeit

Zusammenfassung

Leicestershire County Council is seeking a First Response Children’s Service Agent to act as the initial contact for Children’s Social Care users by phone and email. You will join a friendly, motivated team dedicated to excellent customer service.

The role requires handling referrals, supporting urgent work, and maintaining professional standards. Flexible working options may be discussed during selection.

Qualifikationen

• NVQ 2 in Customer Services or equivalent qualification.
• Experience communicating with a wide range of people.
• Understanding of handling sensitive information with confidentiality.
• Experience working in a fast-paced, stressful environment while maintaining records and following processes.

Aufgaben

• Work with internal and external agencies to safeguard children and refer to services for the best outcomes.
• Provide high-quality service for First Response Duty users, maintaining professional standards.
• Process referrals from professionals and the public via email and telephone; manage generic email boxes.
• Utilize case management systems for inputting and gathering information.
• Consult with agencies to obtain missing mandatory information.
• Communicate effectively with Social Workers, Team Managers, professionals and the public; escalate urgent safeguarding concerns.
• Prioritize workload and work as part of a team.

Kenntnisse

Customer service

Communication skills

Teamwork

Data entry

Ausbildung

NVQ 2 in Customer Services

Jobbeschreibung

Leicestershire County Council is seeking a First Response Children’s Service Agent to act as the initial contact for Children’s Social Care users by phone and email. You will join a friendly, motivated team dedicated to excellent customer service.

The role requires handling referrals, supporting urgent work, and maintaining professional standards. Flexible working options may be discussed during selection.