First Response Advisor

Met een K; Newcastle upon Tyne; On-site; GBP 23,000; Full time

Job summary

A respected organisation in Newcastle is seeking a First Response Adviser to join their client services team. This role requires strong customer service skills, professionalism, and empathy. Ideal for candidates with a legal background or those looking to progress in that sector. A legal training contract might be offered to the right candidate, allowing for career growth in law.

Qualifications

• Strong customer service or client-facing experience required.
• Professionalism and empathy are crucial for the role.
• Legal background or qualification is advantageous.

Responsibilities

• Answer incoming calls and maintain rapid response times.
• Make outbound calls and gather client information.
• Log call details accurately and maintain records.
• Build rapport with clients and colleagues.
• Handle interactions professionally and confidentially.
• Uphold high standards of client care.

Skills

Excellent verbal and written communication skills in English

Confident telephone manner

Strong organisational skills

IT literacy

Genuine interest in delivering client service

Education

Legal qualification or experience

Tools

Microsoft Office

Job description

Overview

Location: Newcastle

Salary: £22,250 per year

Hours: Shifts between Monday to Friday, 9am – 7pm (1-hour unpaid lunch) 35 hours per week

Were working with a respected organisation in Newcastle that is seeking a First Response Adviser to join their client services team. This is an excellent opportunity for someone with strong customer service or client-facing experience, particularly those with a legal background or ambition to progress in the legal sector.

The role serves as the first point of contact for new clients, so professionalism, empathy, and excellent communication skills are essential.

Why Apply?

If you have a legal qualification or background, this role could be the ideal stepping stone. For the right candidate, a legal training contract may be offered, making this a unique chance to start or grow your legal career from the ground up.

Key Responsibilities

• Answering a high volume of inbound calls and maintaining a rapid response time
• Making outbound calls to potential clients, explaining services and gathering key information about their claims
• Accurately logging call details and maintaining detailed, up-to-date records
• Building strong rapport with clients and internal colleagues
• Handling all interactions in a professional, empathetic, and confidential manner
• Upholding high standards of client care and data protection at all times
• Ensuring consistent attendance, punctuality, and a strong work ethic

What Were Looking For

• Excellent verbal and written communication skills in English
• Confident telephone manner with a professional and empathetic approach
• Strong organisational skills and the ability to prioritise tasks effectively
• IT literacy, particularly with Microsoft Office
• A genuine interest in delivering excellent client service
• A legal qualification or experience (advantageous, but not essential)

Interested?

Click Apply Now and one of our team members will be in touch to discuss the next steps.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

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