First Responder

Wiltshire Career Site; Trowbridge; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Wiltshire Council is seeking a First Responder Support Worker to assist customers at home after hospital discharge. You will assess needs, create a tailored support plan and help with daily tasks such as personal care and meals. Shifts include early mornings, evenings, weekends and bank holidays, with travel across Wiltshire.

Join a team focused on compassionate, customer-centered care and making a real difference in the community.

Qualifications

• Experience in care or support work preferred.
• Willingness to work shifts including weekends and bank holidays.
• Good communication and planning skills.

Responsibilities

• Provide in-home support after hospital discharge.
• Assess needs and compile personalised support plans.
• Assist with personal care, meal preparation and daily living tasks.
• Travel across Wiltshire to visit customers.

Skills

Compassionate care

Patient support

Teamwork

Job description

Salary:£28,153 - £29,542 per annum

Hours per week:37 hours

Interview date:30 November 2026

If you are passionate about helping others and looking to start your career in the care industry, this is the perfect opportunity for you. We believe in nurturing talent from within and offer NVQ apprenticeships and upskilling through practice and skills development.

Our Wiltshire Support at Home Support Workers provide vital assistance to individuals in their homes post-hospital discharge. They play a pivotal role in helping customers achieve their goals, working closely with dedicated occupational therapists to co-develop personalised reablement plans.

As a First Responder Support Worker, you will be to support with Hospital discharges, and be first point of contact for new customers, assessing their needs, compiling a support plan, and attending to needs such as personal care, food preparation and daily living activities as required. To meet the needs of the service, shifts include early morning, evenings, weekends, and bank holidays, traveling across the Wiltshire area to carry out customer visits.

We are seeking individuals with agenuine passion for helping others,understanding of customer care needs and the ability to compile comprehensive support plans.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefitshere..

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Emily Vickery, Team Leader Wiltshire Support At Home at [e-mail]

Application criteria

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Waltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements