First Responder

Wiltshire Council; Salisbury; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working model

NVQ apprenticeships

Upskilling

Job summary

Wiltshire Council is hiring a First Responder Support Worker to assist with hospital discharges and to be the first point of contact for new customers. You will assess needs, plan support, and help with personal care and daily living activities across Wiltshire.

We offer a hybrid working model and opportunities for NVQ apprenticeships and upskilling through practice and skills development to nurture talent from within the council.

Responsibilities

• Support with hospital discharges and be first point of contact for new customers
• Assess customer needs, compile a support plan
• Assist with personal care, food preparation and activities of daily living
• Travel across the Wiltshire area to carry out customer visits
• Shifts include early morning, evenings, weekends and bank holidays

Job description

Salary: £28,153 - £29,542 per annum (Plus 10% unsocial hours for qualifying shifts)

Hours per week: 37 hours

Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

If you are passionate about helping others and looking to start your career in the care industry, this is the perfect opportunity for you. We believe in nurturing talent from within and offer NVQ apprenticeships and upskilling through practice and skills development.

Our Reablement service empowers individuals to regain and maintain their independence. We offer tailored support that includes expert advice and information, comprehensive needs assessments, the provision of equipment and home adaptations, and focused assistance from our dedicated team of support workers.

As a First Responder Support Worker, you will be to support with Hospital discharges, and be first point of contact for new customers, assessing their needs, compiling a support plan, and attending to needs such as personal care, food preparation and daily living activities as required. To meet the needs of the service, shifts include early morning, evenings, weekends, and bank holidays, traveling across the Wiltshire area to carry out customer visits.

We are seeking individuals with agenuine passion for helping others,understanding of customer care needs and the ability to compile comprehensive support plans.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-fac­ing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Statement of commitment to equality and inclusion

Due to the nature of this role, there is a genuine occupational requirement for post holder to be female/male. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Disability Confident Employer