First Line Support & Sales

ADP, Inc.; West of England; Hybrid; GBP 22.000 - 28.000; Vollzeit

Zusammenfassung

Klipboard is seeking a customer support professional in Bristol to handle queries by phone and email, diagnose issues, and provide solutions across hardware and software. The role requires methodical work, initiative, and strong communication in a fast-paced hybrid environment with three days in the office and two work-from-home days.

As part of a global company, you will contribute to high-quality service, learn about ERP/SaaS solutions, and collaborate with colleagues to resolve cases

Qualifikationen

• Meticulous, methodical approach to tasks and documentation.
• Strong initiative and ability to work independently.
• Flexible and open-minded to changing priorities.
• Thrives in a fast-paced environment and manages multiple tasks.
• Works well with others and communicates clearly.
• Adheres to site rules and promotes a culture of performance.
• Duties include duty of care and health & safety compliance.

Aufgaben

• Identify hardware and software solutions.
• Diagnose and troubleshoot technical issues.
• Manage multiple cases simultaneously.
• Test and evaluate configurations for new hardware.
• Deal with day-to-day returns.
• Handle customer queries by phone and email professionally and efficiently.
• Handle internal queries by phone and email professionally and efficiently.

Kenntnisse

Attention to detail

Initiative

Flexibility

Fast-paced environment

Teamwork

Adherence to rules

Performance culture

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Support Permanent Full Time Professional Bristol, Bristol, England, GB

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

Key Responsibilities:

• Identify hardware and software solutions
• Diagnose and troubleshoot Technical Issues
• Manage multiple cases at one time
• Test and evaluate configuration for new hardware
• Deal with day-to-day returns.
• Dealing with Customer queries professionally and efficiently by phone and email
• Dealing with Internal queries professionally and efficiently by phone and email

Skills, Knowledge and Experience:

• Meticulous attention to detail with an ability to work in a methodical manner
• The ability to use their own initiative
• Flexibility and open-mindedness
• The ability to work in a fast-paced environment
• The ability to work well with others
• To adhere to all site rules as laid down by the Senior Team.
• To enforce a culture of Performance.
• To enforce a duty of care; Employees have a duty of care to their employer; meaning they should act responsibly to other Employees and to the Employers property.
• To adhere to all health and safety rules, with all accidents and near misses reported as they occur.
• To adhere to all site rules as outlined within your employee pack and contract.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!