First Line Support / Helpdesk Engineer - Hybrid

UptimeIT; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative company seeks a 1st Line Support Engineer to provide exceptional technical support in a hybrid environment. In this role, you'll troubleshoot various technical issues, including Windows 10, Office 365, and network problems, while delivering friendly and effective customer service. You'll work closely with a talented team, ensuring issues are escalated appropriately when necessary. If you possess strong analytical and communication skills and thrive in a fast-paced setting, this is the perfect opportunity to make a significant impact in the tech support field.

Qualifications

• Experience in IT Helpdesk or remote support is a plus.
• Strong communication and analytical skills are essential.

Responsibilities

• Deliver 1st line IT support services to customers.
• Troubleshoot a range of technical issues for clients.

Skills

Analytical Skills

Communication Skills

Troubleshooting

Customer Service

Tools

Windows 10

Office 365

Microsoft Office

Windows Server 2016

Windows Server 2019

Job description

First Line Support Engineer - Hybrid

What’s this role about?

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support. MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your Everyday Focus Will Include:

• Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
• Windows 10.
• Office 365.
• Microsoft Office.
• Printers and Scanners.
• Various customer applications.
• Knowledge of Windows Server 2016, 2019.
• Network troubleshooting.
• Identifying and escalating higher-level issues to a senior engineer.
• Being a people person, delivering support in a friendly and positive manner.
• Great communication skills, both verbally and in writing will be expected.