First Line Support / Helpdesk Engineer - Hybrid

Uptime Solutions; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a 1st Line Support Engineer in a hybrid role, where you will play a crucial part in delivering exceptional technical support to a diverse customer base. This position offers the opportunity to troubleshoot a variety of technical issues, enhancing your skills in a dynamic environment. With a focus on strong communication and problem-solving abilities, you'll work closely with your team to ensure customer satisfaction. If you have a background in IT Helpdesk or remote support, this role could be the perfect fit for you, allowing you to grow and thrive in a supportive atmosphere.

Qualifications

• Experience in IT Helpdesk or remote support is a plus.
• Strong communication and analytical skills are essential.

Responsibilities

• Deliver 1st line IT support to customers of MSP partners.
• Troubleshoot technical issues including Windows and Office applications.

Skills

Analytical Skills

Communication Skills

Problem-Solving

Tools

Windows 10

Office 365

Microsoft Office

Windows Server 2016

Windows Server 2019

Printers and Scanners

Job description

First Line Support Engineer - Hybrid

What’s this role about?

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.

MSP experience would be a bonus; if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your Everyday Focus Will Include

1. Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
   1. Windows 10
   2. Office 365
   3. Microsoft Office
   4. Printers and Scanners
   5. Various customer applications
2. Knowledge of Windows Server 2016, 2019
3. Network troubleshooting
4. Identifying and escalating higher-level issues to a senior engineer
5. Being a people person, delivering support in a friendly and positive manner
6. Great communication skills, both verbally and in writing will be expected