First Line Support Engineer - Milton Keynes

Christie & Co GmbH; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in advisory, finance solutions, and insurance is seeking an experienced first line support engineer in Milton Keynes. The role involves managing IT incidents and supporting hardware, essential for a dynamic IT team. Ideal candidates will possess strong communication and problem-solving skills, ensuring effective support for diverse users across multiple locations.

Qualifications

• Experience as a first line support engineer.
• Strong communication skills to articulate technical issues.
• Experience with accurate record keeping.

Responsibilities

• Manage and resolve incidents promptly, escalating when necessary.
• Maintain stock levels of IT equipment and notify as needed.
• Create and maintain documentation.

Skills

Communication

Problem-solving

Attention to detail

Tools

Helpdesk ticketing systems

Job description

You will be working across Christie & Co, Christie Finance and Christie Insurance. Collectively we provide advisory, finance solutions and insurance for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare, healthcare, convenience retail, leisure and medical. We pride ourselves in our high standards, providing a client centric experience and building business around our clients through tailoring our services.

The Role & Department

You will be part of a small IT team in central Milton Keynes. This office-based role offers some flexible working options. The team supports around 400 users, mainly in the UK, with additional offices in France, Germany, Spain, and Austria. The users have different levels of technical ability, so interactions will vary based on their skill set. Good verbal and written communication skills are essential. All international colleagues speak English as a second language, so additional languages are not required.

The support team are responsible for all aspects of the IT landscape within the organisation these include but not be limited to:

• User hardware – a combination of HP and Dell laptops together with a mobile phone fleet. 90% iOS the remainder Android.
• LAN networks across the office locations, utilising Meraki network hardware.
• WAN is a Virgin Media managed SDWAN using VERSA appliances for management.
• Printer fleet, colour MFP devices in all UK offices and arm’s length support of printers in non-UK offices.
• Software support mainly Windows 11 and Microsoft 365 suite of services.

Salesforce is a vital element within the business, a highly bespoke instance utilised to run the entire operation covering all aspects of business generation, client communication, management information reporting and the general day to day processes across all aspects of the Christie Network.

This role is crucial for the success of the IT team. Clear communication with IT colleagues and other business teams is essential. You will be responsible for managing and promptly resolving incidents. If an incident cannot be resolved, it must be escalated to the appropriate team. Alongside incident management additional responsibilities are to:

• Maintain stock levels of IT equipment and notify relevant team members when hardware purchases are needed.
• Using support agreements with Dell and HP arrange timely repair of broken equipment to maintain hardware stock.
• Adhering to standards when creating users, rolling out hardware etc.
• Creation and maintenance of documentation.

Round The Corner

Projects in the pipeline for the next 18 months include:

• Moving toward Cyber Essentials accreditation
• Maintain hardware asset lifecycle
• Data governance
• eSignature rollout for centralised signatures in email
• Improvements to client access when working from home and for our international colleagues working from their offices
• Cyber security migration

The Candidate

We are looking for an experienced first line support engineer with relevant experience, just as importantly, a great can-do attitude twinned with the willingness to learn.

The successful candidate will need to demonstrate their strong communication skills, with the ability to clearly articulate technical issues to non-technical colleagues as well as their problem-solving skills.

Attention to detail is a must in this role and experience using helpdesk ticketing systems and an understanding of the importance of accurate record keeping is vital.

To apply or for more information please contact: [e-mail]