First Line Support Engineer / IT Service Desk Technician

AWD online; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading IT support company in London seeks a First Line Support Engineer to provide technical support and troubleshoot issues. Candidates should have experience in IT support, especially with Windows and Mac systems, and possess strong interpersonal skills. The role offers several benefits, including learning and development opportunities, gym discounts, and a friendly work environment.

Benefits

Learning and development opportunities

Access to LinkedIn Learning

21 days holiday

40% off gym membership

Great pension scheme

Regular social events

Qualifications

• Proficiency in supporting and troubleshooting Windows 10 & 11 and Mac.
• Previous experience in IT support roles, ideally at an MSP.
• Knowledge of Office 365; experience with Outlook, OneDrive, SharePoint & Teams.

Responsibilities

• Provide remote technical support as part of a talented team.
• Manage issues with a strong work ethic.
• Demonstrate an understanding of various client cultures.

Skills

IT support experience

Windows 10 & 11 support

Mac support

Office 365 knowledge

Great interpersonal skills

Ability to work under pressure

Education

Solid academic background in IT/technology

Tools

Microsoft Modern Desktop

Active Directory

Windows Server

Job description

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First Line Support Engineer / IT Service Desk Technician, London

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Client:

AWD online

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aa0d561bb0ab

Job Views:

16

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

JOB OVERVIEW

We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner.

As the First Line Support Engineer / IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office.

Working as the First Line Support Engineer / IT Service Desk Technician you will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop an appreciation for the various client cultures and their requirements.

Working in the Cloud Support Team, the organisation’s training programme ensures you have opportunities to develop your core skills and specialities for your future career in IT.

ABOUT YOU

You are a self-starter with a real passion for technology. You’re tenacious and don’t like to give up until you’ve found a solution. You’re a geek at heart and love to play around with the latest technologies. You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, which means you can also give simple explanations without using IT jargon. You believe that the world can be a better place through the effective use of IT and want to help make that happen through cloud technology.

By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure.

CANDIDATE REQUIREMENTS

As the First Line Support Engineer / IT Service Desk Technician you will have:

• A solid academic background in IT / technology
• Previous experience in IT support roles, ideally at an MSP
• Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams
• Proficient in supporting and troubleshooting Windows 10 & 11 and Mac
• Experienced in Windows Server, including Active Directory Users & Computers, DNS, Event Viewer
• MFA, Conditional Access, Microsoft Modern Desktop
• Great interpersonal skills and an excellent telephone manner
• An ability to work under pressure and respond to tight deadlines whilst prioritising workload
• Professional Qualifications:
• ITIL Foundation
• CompTIA A+

BENEFITS

• Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
• Access to LinkedIn Learning
• Regular career progression reviews
• 21 days holiday, public holidays, and birthday day off
• 40% off gym membership
• Great pension scheme from day one
• Cycle to work scheme
• A fun, inclusive and friendly work environment
• Regular social events (darts, pool, minigolf, sailing and more!)

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13466

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.