First Line Support Engineer / IT Service Desk Technician

AWD online; London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A well-established IT Services Company in London is seeking a First Line Support Engineer / IT Service Desk Technician. The ideal candidate will have strong troubleshooting skills for Windows and Mac, experience in IT support ideally at an MSP, and excellent interpersonal skills. This full-time role offers hybrid work with opportunities for career progression and training in cutting-edge cloud technologies.

Benefits

WFH two days a week

Learning and development opportunities

Private healthcare after probation

40% off gym membership

Cycle to work scheme

Regular social events

Qualifications

• Previous experience in IT support roles, ideally at an MSP.
• Proficient in supporting and troubleshooting Windows 10 & 11 and Mac.
• Great interpersonal skills and an excellent telephone manner.

Responsibilities

• Provide remote technical support as part of a talented team.
• Manage issues efficiently and learn client cultures.
• Participate in training for future IT career growth.

Skills

Supporting and troubleshooting Windows 10 & 11

Interpersonal skills

Telephone manner

Knowledge of Office 365

Experience with Windows Server

Ability to work under pressure

Education

Solid academic background in IT / technology

Tools

Microsoft Modern Desktop

Active Directory

Office 365

Job description

Overview

First Line Support Engineer / IT Service Desk Technician with experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, and strong interpersonal and telephone skills is required for a well-established IT Services Company based in the City of London.

WORK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES

This role focuses on newer cloud services including Microsoft Modern Desktop and Azure technology. Opportunity to learn about cutting edge cloud and security applications, supporting professional services in London and beyond.

Salary: £28,000 - £34,000 per annum DOE + Benefits (see below)

Location: Hybrid. 3 days in the City of London office (Faringdon / Chancery Lane) and 2 days from home

Job Type: Full-Time, Permanent

Working Hours: 35 hours per week, Monday to Friday

Fantastic Career Progression Opportunities

Job overview

We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, with proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, and with great interpersonal skills and an excellent telephone manner.

As the First Line Support Engineer / IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office.

You will be expected to demonstrate a strong work ethic in managing issues, show a keenness to learn, and develop an appreciation for the various client cultures and their requirements.

Within the Cloud Support Team, the organisation’s training programme ensures opportunities to develop core skills and specialities for future IT career growth.

About you

You are a self-starter with a real passion for technology. You are tenacious and persistent in finding solutions. You enjoy working with the latest technologies and understand the importance of excellent client service, able to explain concepts clearly without IT jargon. You believe IT and cloud technology can make the world a better place and want to contribute to that through cloud adoption.

You will be given freedom to develop new skills and gain training in cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure.

Candidate requirements

Essential

• A solid academic background in IT / technology
• Previous experience in IT support roles, ideally at an MSP
• Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams
• Proficient in supporting and troubleshooting Windows 10 & 11 and Mac
• Experienced in Windows Server, including Active Directory Users & Computers, DNS, Event Viewer
• MFA, Conditional Access, Microsoft Modern Desktop
• Great interpersonal skills and an excellent telephone manner
• An ability to work under pressure and respond to tight deadlines whilst prioritising workload

Desirable

• ITIL Foundation
• CompTIA A+

Benefits

• WFH two days a week
• Shift patterns
• Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
• Access to LinkedIn Learning
• Regular career progression reviews
• 21 days holiday, public holidays, and birthday day off
• Private healthcare after probation
• 40% off gym membership
• Great pension scheme from day one
• Cycle to work scheme
• Recruitment referral scheme
• Eyecare vouchers
• A fun, inclusive and friendly work environment
• Regular social events (darts, pool, minigolf, sailing and more!)

Apply today