First Line Support Engineer

Brite Recruitment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology client in the UK is seeking a First Line Support Engineer to provide first-line technical support, troubleshoot software issues, and assist clients with software installation and configuration. Ideal candidates should have previous experience in technical support or relevant IT qualifications, excellent problem-solving skills, and a self-motivated attitude. The role includes offering client training and maintaining records of technical issues.

Benefits

25 days annual leave plus bank holidays

Good pension scheme

Healthcare schemes

Qualifications

• Previous experience within a Technical Support role or IT qualifications.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both written and verbal.
• Self-motivated with a positive attitude.
• Able to work under pressure while maintaining quality.

Responsibilities

• Provide prompt first-line technical support to clients.
• Identify, diagnose, and resolve software-related problems.
• Assist clients with software installation and configuration.
• Keep up-to-date with software updates and share knowledge.
• Escalate complex issues to the 2nd Line Support team.
• Offer basic training to clients on software usage.
• Maintain accurate records of client interactions.
• Assist in testing new software releases.

Job description

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Client:

Brite Recruitment

Location:

Gloucestershire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

04e1853342d8

Job Views:

15

Posted:

12.08.2025

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Job Description:

Job Description

Our client in the Technology Industry, is looking for a First Line Support Engineer toplay a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

BENEFITS

As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.

RESPONSIBILITIES

As a First Line Support Engineer your key duties will include:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of First Line Support Engineer, you must have:

• Previous experience within a Technical Support role or someone with IT qualifications who is looking for their first IT role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal
• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail.

NEXT STEPS

If you’re interested in becoming a First Line Support Engineer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.