First Line Manager (Single Operations Centre)

Position: First Line Manager (Single Operations Centre)

Location: Gatwick Airport

Contract Type: Permanent, Full-time

Shift pattern: 4 on 4 off, Rotational, 2 days & 2 Nights (0400-1600 / 1600-0400)

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL, our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We truly are a “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include:

1. Managing the flow of aircraft and passengers in and out of Gatwick Airport, working closely with the easyJet team based in the Integrated Control Centre.
2. Being a Single Operations Centre First Line Manager, this role also involves line management responsibilities, including practicing DHL HR practices daily and managing TOBT and messengers.
3. Overseeing and setting up the day's flying schedule in collaboration with stand planners to deliver a flawless stand plan for live aircraft, and supervising the towing programme to ensure safety and achievability.
4. Providing information to the Integrated Control Centre and third parties regarding last-minute tail changes to ensure smooth operations. Remaining calm and professional under pressure is essential, as requests can come from various sources, representing DHL and easyJet professionally.
5. Managing safety incidents reported through safety nets and contributing to the continuous improvement of safety in our operations.

Now, here's what we need from you:

• Previous onsite Operations experience
• Familiarity with all Company and Airline Ground Handling Manuals (advantageous)
• Leadership qualities, professionalism, and excellent team spirit

What will you get in return?

As part of DHL, you'll have access to excellent benefits such as 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development, secondment opportunities, and more.

What’s next?

If you have a proven track record matching these requirements and are ready for your next career move, apply online with an up-to-date CV attached.

We are committed to fair, transparent, and consistent recruitment processes across the UK, ensuring a professional candidate experience. Our company promotes equality of opportunity, ensuring workplaces are free from discrimination and that all employees and potential employees are treated with dignity and respect.