First Line Manager

Cencora, Inc.; Newcastle upon Tyne; On-site; GBP 36,000 - 44,000; Full time

Job summary

We are looking for an experienced First Line Manager to lead and support a busy warehouse team in the United Kingdom. You will drive daily productivity, maintain quality targets, and uphold GDP and SOP standards while fostering a positive working environment.

You will manage staffing, training, performance, and day-to-day operations, balancing people needs with operational demands and collaborating with the Site Lead and management team.

Qualifications

• Experience leading a warehouse team and delivering on KPI targets.
• Ability to plan staffing and manage shift resources effectively.
• Familiarity with GDP and SOPs and conducting training.

Responsibilities

• Lead, motivate and support warehouse colleagues to achieve or exceed daily productivity, quality and operational KPIs.
• Implement the daily staffing plan, ensuring resources are effectively allocated to maintain optimum output.
• Monitor performance throughout the shift and escalate concerns when required.
• Support training on operational procedures, GDP and SOPs.
• Promote high standards of housekeeping, safety, security, compliance and discipline.
• Provide briefings, training, and one-to-one conversations with colleagues.

Skills

Team leadership

Staff planning

Performance monitoring

Training delivery

GDP & SOPs

Safety awareness

IT literacy

Communication

Problem solving

Shift coverage

Tools

Tachograph Management Systems

Microsoft Office

Job description

We are looking for an experienced First Line Manager to lead, motivate and support colleagues within a busy warehouse operation. As First Line Manager, you will be the first point of contact for your team during the shift, helping to ensure daily operational, productivity and quality targets are achieved. A key part of the role will be creating a positive working environment, supporting the development of colleagues and ensuring operational standards are consistently maintained. You will work closely with the wider Management Team and Site Lead, taking responsibility for staffing, performance, training and day-to-day operational activities while demonstrating the company's guiding principles.,

• Lead, motivate and support warehouse colleagues to achieve or exceed daily productivity, quality and operational KPIs.
• Implement the daily staffing plan, ensuring resources are effectively allocated to maintain optimum operational output.
• Monitor performance throughout the shift, identifying and escalating operational or staffing concerns where required.
• Support the delivery of training on operational procedures, processes and company standards, including Good Distribution Practice (GDP) and Standard Operating Procedures (SOPs).
• Promote high standards of housekeeping, safety, security, compliance and operational discipline across the warehouse.
• Support and deliver team briefings, training sessions and regular one-to-one conversations with colleagues.
• Conduct return-to-work discussions for first and second occasions of absence, with support from the Management Team where appropriate.
• Build positive working relationships across the team, providing clear direction, guidance and day-to-day support.
• Support the Site Lead in achieving departmental and wider company objectives.
• Promote and support company initiatives and continuous improvement activities within the operation.
• Provide cover for aspects of your direct Line Manager's responsibilities when required, supporting your ongoing development and future career progression.
• Carry out other reasonable duties as required by the Management Team to support the effective running of the operation., As a successful First Line Manager, you'll be comfortable balancing the needs of your people with the demands of a busy warehouse operation. You'll be visible and approachable on shift, able to provide clear direction and confident in stepping in to resolve day-to-day operational challenges.

You’ll also have the opportunity to broaden your management experience by covering aspects of your Line Manager's responsibilities, supporting your continued career development and progression. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

We are looking for someone who can combine strong people leadership with a practical understanding of warehouse and distribution operations. You will ideally have:

• Previous experience leading, supervising or managing a team within a warehouse, distribution, logistics or similar operational environment.
• Experience working with Tachograph Management Systems.
• Good knowledge and understanding of warehouse and distribution processes.
• The ability to engage, motivate and develop colleagues, building positive working relationships across the team.
• Strong communication and interpersonal skills, with confidence communicating with colleagues at different levels.
• Good organisational and time-management skills, with the ability to balance operational priorities and people-management responsibilities.
• The confidence to use your own initiative and make appropriate decisions within agreed responsibilities.
• The ability to prioritise effectively within a fast-paced operational environment.
• Familiarity with security, audit and compliance processes.
• Good general IT skills, including a working knowledge of Microsoft Office.
• Good written and verbal communication skills.
• A positive and proactive approach to supporting colleagues, improving performance and maintaining operational standards.
• Flexibility to work additional hours where required to meet business needs. This may occasionally include weekends and Bank Holidays and, where possible, will be agreed with as much notice as possible.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Salary: £39,797.59 per annum

Hours: 22:00 to 06:00 Shift pattern: Any 5 nights over 6, Sunday to Friday night