First Line Analyst (Contract)

Curo Resourcing Ltd.; Bristol, Aldershot; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global enterprise client is seeking a First Line Analyst to join their onsite team in Bristol. The role involves managing service tickets, performing hardware repairs, and ensuring effective stock management. Candidates should have over 2 years of experience in a PC field service role and possess strong analytical and problem-solving skills.

Qualifications

• 2 years of experience in hardware diagnosis and repairs.
• Willingness to undergo HP and Dell training for desktops and laptops.
• Flexible approach with strong teamwork and time management.

Responsibilities

• Manage ticket queues to maintain service levels.
• Perform hardware repairs and manage asset inventory.
• Identify service issues and suggest improvements.

Skills

Troubleshooting

Customer service

Analytical skills

Problem-solving

Organizational skills

Interpersonal skills

Education

2 years experience in PC field service

Tools

HP & Dell training

Job description

Our Global Enterprise Client is looking for First Line Analyst to join their team.

Start Date: ASAP
Duration: up to 120 days (initially)
Pay Rate: £114/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £128/day (includes rolled up holiday)
IR35 Status: Inside
Location: Onsite in your choice of one the following locations: Aldershot, Bristol

NOTE: Active SC Clearance is highly desirable.

Responsibilities:

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
• Effective Management of disposals that go through their Hub as per contract.
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
• Locker replenishments where appropriate as per contract.
• Highlight potential issues with service/potential service improvements to their Team Leader.
• Follow any agreed processes and procedures either from the Authority (site regulations etc) or the customer.
• 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
• Accredited or willing to go through HP & Dell – Desktop and Laptop training.

Soft Skills:

• Flexible approach and ability to work co-operatively within a newly created team environment.
• Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free / with minimal non-functional defects.
• Experience in operationally supporting large, complex technical environment.
• Methodical and structured in their approach to tasks.
• Capability to organise and prioritise tasks.
• Strong interpersonal skills to establish/maintain relationships and interact with team members.
• Strong organisation and time management skills.
• Strong analytical and problem-solving skills.

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Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.

Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.