First Line Analyst

TN United Kingdom; Leicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated First Line Service Desk Analyst to join their team. This entry-level role offers a fantastic opportunity for recent graduates or those who have completed an IT Apprenticeship. You will be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring smooth operations. With a commitment to employee development, the company provides clear pathways for career progression and training, making it an ideal environment for those eager to learn and grow. Join a collaborative team and start your journey in the IT sector today!

Benefits

25 days holiday plus bank holidays

Dedicated training and progression opportunities

Regular company and team social events

Opportunity to gain Certifications

Qualifications

• Base knowledge of IT from degree, apprenticeship, or previous support role.
• Willingness to learn and develop in a collaborative environment.

Responsibilities

• Provide IT support for hardware, software, and mobile devices.
• Document queries for efficient resolution by other teams.
• Manage onboarding process for new employees.

Skills

IT Knowledge

Communication Skills

Task Prioritization

Self-management

Education

Degree in IT

IT Apprenticeship

Job description

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Role: First Line Service Desk Analyst / Graduate / Entry Level

Working Pattern: On-Site (until probation is passed, then to a hybrid working pattern)

Role Overview

I am on the lookout for a driven and energetic individual who understands the importance of delivering exceptional customer service. As a First Line Service Desk Analyst, you will be the first point of contact for colleagues across the company, providing IT support through multiple channels.

This is a great opportunity for an individual who is a graduate, or recently completed an IT Apprenticeship, who wants to learn and progress their career. This company offers clear progression pathways and training plans. You will have the opportunity to progress on the service desk, or branch into other teams in the business.

The Company

This company is a leading retailer, renowned for its high standards of customer service and its ability to deliver a premium retail experience. The company is committed to quality, innovation, and employee development, creating opportunities for career growth and internal advancement.

Key Responsibilities

• Assisting with hardware, software, mobile devices, and other technical equipment.
• Accurately document all queries with detailed information to ensure efficient progression and resolution by other teams.
• Manage the onboarding process for new employees, ensuring appropriate account authorisations and system access are provided.
• Contribute to and assist with various projects as required.

Requirements

• Base knowledge of IT - this could be learnt through a degree, IT Apprenticeship or a previous IT Support role.
• Willingness to learn and develop career.
• Excellent verbal and written communication abilities.
• Skilled in self-managing and prioritising tasks in a fast-paced environment.
• 25 days holiday bank holidays
• Working as part of a collaborative team
• Dedicated training and progression opportunity
• Latest technologies
• Regular company and team social events
• Opportunity to gain Certifications

If you are looking to develop your career in a collaborative team, then this is the opportunity for you!

Referrals:

Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment.

Role: First Line Service Desk Analyst / Graduate / Entry Level

Working Pattern: On-Site (until probation is passed, then to a hybrid working pattern)

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