first direct - Customer Service Representative

HSBC; Leeds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading financial services company is seeking a Customer Service Representative in Leeds. This full-time role involves providing exceptional customer service in a dynamic environment. Employees will enjoy competitive benefits including a competitive salary, generous holiday, and opportunities for training and development, all while supporting a diverse and inclusive workplace.

Benefits

33 days holiday

Free parking

Access to gym

Onsite Starbucks

Free healthcare

Qualifications

• Open to UK residents over 18 with valid right to work.
• Comfortable working in a busy environment and able to adapt to flexible hours.

Responsibilities

• Assist customers with their needs through empathetic listening and effective problem-solving.
• Provide excellent customer service while managing a variety of inquiries.

Skills

Strong people skills

Empathetic listening

Effective problem-solving

Clear communication

Job description

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Client:

HSBC

Location:

Leeds, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

First Direct is seeking a Customer Service Representative. Do you enjoy helping others and possess strong people skills? Are you comfortable in a busy environment? Join First Direct to provide excellent customer service and enjoy a competitive salary of £24,000, along with benefits such as 33 days holiday, free parking, access to a gym, onsite Starbucks, and free healthcare. The role involves assisting customers with their needs through empathetic listening, clear communication, and effective problem-solving. Full-time hours are 35 per week, with flexible working patterns including evenings and weekends. Training and career development opportunities are provided. Applications are open to UK residents over 18 with valid right to work. The application process includes assessments and interviews. The role supports hybrid working, requiring a suitable home setup and internet connection. HSBC is committed to diversity and inclusion, offering accommodations for candidates with disabilities. For recruitment assistance, contact hsbc.recruitment@hsbc or call [phone]. Job ID 5966.