first direct - Customer Service Representative

HSBC; Glasgow; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

An exciting opportunity exists to join HSBC as a Customer Service Representative in Glasgow. You will play a pivotal role in delivering exceptional customer service, supported by a comprehensive training programme and attractive benefits including hybrid working options and health support, ensuring a rewarding career path.

Benefits

33 days holiday per year

Free BUPA healthcare

Onsite Costa and EV charging

Regular health and wellbeing events

Subsidised onsite nursery

Paid community days

Development programmes

Qualifications

• Dedicated to providing excellent customer service.
• Ability to listen and understand customer needs.
• Comfortable using technology.

Responsibilities

• Assist customers with inquiries and provide solutions.
• Follow set processes and deliver tailored support.
• Participate in comprehensive training programs.

Skills

Empathy

Communication

Customer Service

Job description

Social network you want to login/join with:

col-narrow-left

Client:

HSBC

Location:

Glasgow, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

8e2c5457f398

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

col-wide

Job Description:

first direct - Customer Service RepresentativeLove helping others? Got people skillsing out of your ears? At your best in a busy, buzzing environment? You might fancy working at first direct. Here's why.

Firstly, you'll be joining an award-winning bunch of "people people," dedicated to giving customers the best possible banking experience. If you're a customer service expert, perfect. If not, no worries, if you can demonstrate the skills and passion for customer service, you're dedicated to learning and thrive on a challenge then our Gold-standard training programme and support will get you where you need to be.

Secondly, our starting salary is £24,000. On topes a generous helping of perks - such as 33 days holiday per year (including national bank holidays) and free BUPA healthcare. We are also moving to our shiny new office at Maxim Park, Eurocentral where you'll benefit from free parking and EV charging and an onsite Costa.

And that's not all. Because we believe your job should fit around your life - and not the other way round - we also offer a choice of hybrid working patterns.

Sound good? Keep scrolling.

What's the job?

In a nutshell, you'll be helping our customers with whatever they need - giving them the confident, friendly, human support first direct is so well known for.

You'll need to be able to really listen to the customer's requirements with empathy, understand their needs and provide them with best support by clearlymunicating the right information and solutions to help them, ensuring they leave the call knowing they have received a top-notch service. You'll also befortable following set processes and confident working with technology.

Full time roles are 35 hours per week, and because we're here for our customers 24/7, working patterns can vary. You might be working over 4 or 5 days, with some evening and/or weekend hours, but you'll always get at least 2 days off together for some down time.

Your progression's as important to us as we hope it is to you. You'll meet other new starters and be fully equipped to join your team through a six week fully onsite training programme and, it doesn't stop there, we have multiple support functions to help you continue to grow in your career.

Speaking of benefits...

Stay fit as a fiddle with regular health and wellbeing events, annual checkups and fast-track GP appointments for you and your family

Shop, snack or grab a cuppa at our onsite traders and markets

Give back with up to 2 paidmunity days every year

Move on up with development programmes and career progression opportunities

Bring your child to work day (everyday!) by taking advantage of our subsidised onsite nursery

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

Online Contact Centre Skills Assessment

A telephone-based Recruiter Interview

Final face-to-face interview with the business and an online Values Based Assessment

We operate a hybrid working environment, which means you will work at our office in Hamilton some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and themunities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We aremitted to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires amodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc

Telephone: [phone] Job ID 5967