First Contact Trainer - HC621328

Hampshire County Council; Netley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading council is seeking a First Contact Trainer to deliver and develop training programs within the Contact Management department. This role includes ensuring the quality of training materials and supporting apprentices through their learning journey. The position offers the opportunity for professional development and progression in a supportive environment.

Benefits

Generous annual leave allowance

Retail, food, and leisure discounts

Gym facilities at several buildings

Career progression and development opportunities

Qualifications

• Deliver courses to new and existing staff members.
• Review and develop training materials.
• Provide support to students, ensuring they meet specific criteria.

Responsibilities

• Deliver training courses to staff in the Contact Management department.
• Review, design, and develop training materials to ensure relevance.
• Support students during training, including wellbeing and performance reviews.

Skills

Training delivery

Training needs analysis

Emergency services call handling

Education

QCF Level 2 Maths and English qualifications

QCF Level 3 / A-Level qualification

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

First Contact Trainer - HC621328

First Contact Trainer - HC621328

Hours: 37.00 hours per week, Monday to Friday

Contract: 1x Temporary until 31st March 2027 and 1x Maternity leave cover until 31st December 2026 (however, this end date is subject to change)

Closing Date: Sunday 27th July 2025 @ 23:59

If you would like to apply for this temporary post as a secondment, you must have the prior approval of your current Line Manager and Head of Department. Please therefore ensure you have completed the 'Police Staff Internal Secondment Declaration', and forwarded it as instructed to obtain their sign-off. This step must be completed so the form is submitted as part of the application process, prior to the vacancy's closing date. Your declaration form should be uploaded alongside your application form. Please note that completion of this declaration is required whether or not your application is supported. Lack of managerial support will not prohibit you from applying, but it may have implications on your employee status. As a result, you should consider this fully. Such applications will be treated on a case-by-case basis and following consultation with the Head of HR & OD, as per the Secondment guidance.

About the Role

Your core responsbilities will include delivering a number of courses to new and existing staff members within the Contact Management department.

When not delivering courses, you will review, design, and develop new and existing training material to ensure they remain relevant.

You will provide support to students in training which will include wellbring and performance reviews. Most students will join us under the Apprenticeship programme, therefore you will need to ensure specific criteria are met in line with HIOWC & Ofsted guidelines and requirements.

• QCF Level 2 Maths and English qualifications, or work experience deemed to have brought the post holder to a comparable level.
• QCF Level 3 / A-Level qualification, or work experience deemed to have brough the post holder to a comparable level.
• Experience in emergency services call handling. If you do not have this experience, you will undertake the Call Handler Induction training course to learn about the role of emergency services call handling.
• Experience in training needs analysis, design, delivery, assessment, and evaluation of training, or other relevant work experience.

Benefits of working for HIOWC

In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to:

• Generous annual leave allowance;
• Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;
• Gym facilities at a number of our buildings; and
• Fantastic career progression including development and secondment opportunities.

How to Apply

Please follow the online application link to apply. You will be required to enter personal details, complete our pre-screening questions, and provide examples of when you have displayed the below competencies. Your answers to these competencies will be used to shortlist applications and reading the below links will assist you in completing your application.

If you are successful at shortlisting, you will be invited to attend an interview where the above competencies will be assessed.

You should also be aware of the below values:

Contact details for an informal discussion

If you would like to have an informal discussion about this role, please contact Adam Hillier on [e-mail] . Alternatively, the Recruitment Team can be contacted on [e-mail] .

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: [e-mail]

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.