First Class Lounge Host - Paddington Station

Optime Group; Greater London; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Weekly pay

Temp to perm

Full training provided

ASAP start

Job summary

Optime Group are recruiting for a First Class Lounge Host to join a client at Paddington Station. This role offers a warm, professional environment with full training, weekly pay, and a potential temp-to-perm path.

The position involves welcoming customers, guiding travel access, and providing accurate information about services and disruptions. It requires hospitality experience and a professional, customer-focused approach.

Qualifications

• Previous experience in hospitality or premium customer service.
• A passion for delivering outstanding customer experiences.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Provide a warm, professional welcome to customers entering the First Class Lounge.
• Check customer eligibility and travel documentation where required.
• Deliver attentive, proactive customer service throughout each customer's visit.
• Provide accurate information regarding train services, departures, platforms and disruptions.
• Support customers during disruption, explaining options clearly.
• Prepare, present and replenish refreshments and lounge amenities.
• Maintain high standards of presentation, cleanliness and organisation.
• Monitor the lounge environment to keep it welcoming and comfortable.
• Identify opportunities to assist customers, especially those needing extra support.
• Respond to questions and complaints professionally and escalate when needed.
• Collaborate with station colleagues and onboard teams to ensure a joined-up journey experience.

Skills

Hospitality

Customer service

Verbal communication

Job description

Optime Group are excited to be recruiting for First Class Lounge Host to join one of our well-respected and successful clients at Paddington Station. This is a very enjoyable role with a great company providing fantastic working conditions and facilities.

What’s on offer:

• Rate of Pay: £14.80 per hour.
• Shift Times: Ad- hoc
• Hours: 20 average per week.
• Weekly Pay (every Friday).
• Full training provided.
• Temp to Perm (performance-based)
• ASAP Start!

Key Duties:

• Provide a warm, professional welcome to customers entering the First Class Lounge.
• Check customer eligibility and travel documentation where required, ensuring access arrangements are managed politely and consistently.
• Deliver attentive, proactive customer service throughout each customer's visit.
• Provide customers with accurate information regarding train services, departures, platforms, connections and potential disruption.
• Support customers during disruption, providing clear information and helping them understand their available options.
• Prepare, present and replenish complimentary refreshments, snacks and other lounge amenities throughout the day.
• Maintain excellent standards of presentation, cleanliness and organisation across the lounge.
• Regularly monitor the lounge environment and take action to ensure it remains comfortable, welcoming and ready for customers.
• Identify opportunities to provide additional assistance, particularly for customers who may require extra support.
• Respond professionally and confidently to customer questions, concerns and complaints, escalating issues appropriately when required.
• Work closely with station colleagues, onboard teams and operational colleagues to provide customers with a joined-up journey experience.
• Follow all relevant food hygiene, health and safety, security and operational procedures.
• Report maintenance, safety or security concerns promptly through the appropriate channels.
• Represent Great Western Railway professionally at all times, maintaining high standards of personal presentation and conduct.

Requirements:

• Previous experience within hospitality, premium customer service, travel, retail, hotels, aviation, rail or a similar customer-facing environment.
• A genuine passion for delivering outstanding customer experiences.
• Excellent verbal communication and interpersonal skills.
• A professional, polished and approachable manner.